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Expedia Lodging Partner Associate III (In Market Partner Assistance Coordinator)

United States - Massachusetts - Boston

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Expedia

Position Overview:

In this role, you will support the quality and accuracy of our lodging offerings for hotel partners on Expedia, Hotels.com, and our brand websites. This fast-paced role offers a great opportunity for goal and process-driven people with a fine eye for detail to work on one of Expedia’s exciting strategic initiatives. Lodging Partner Associate III’s are key partners in responding to our Hoteliers to solve issues related to inventory, financial support, products, rates and inventory, room types and rates plans and other key support drivers. This role is best for a someone who is obsessed with providing extraordinary customer service. You will complete work to program standards, while working and communicating with sales teams (Market Managers), hoteliers, and colleagues from content, media, star ratings, data management, and localization teams. You possess solid customer-service skills and be able to interact clearly and professionally with partners by email and telephone. Fluency in English is required.

Responsibilities:

  • Enthusiastic customer/partner service for North American client support.
  • Dedicated and compassionate in handling critical issues and working cross functionally for the best resolution.
  • Juggling multiple software programs while conversing with all types of support staff.
  • Motivated to maintain and promote excellent client relations by handling prompt and accurate responses to email and phone communications.
  • Strong, active follow-up skills and be able to administer and support Travel Policies.
  • Maintain strong vendor relations with a positive attitude and outgoing nature.
  • Adhere to defined procedures, standards, and performance expectations.
  • Analyze, diagnose and deliver known solutions to complex challenges.

Requirements:

  • You are able to work a flexible schedule that may include weekdays, weeknights, and weekend time.
  • You have one year or more of solid customer service experience providing support and help.
  • You have a High School Diploma. Some college is preferred.
  • You take ownership and see problems through to resolution.
  • You offer a keen eye for detail and high level of accuracy.
  • You are quickly able to demonstrate sound judgment, while abiding by guidelines and procedures ensuring clear and concise communication.
  • You are dependable and thrive in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.
  • You communicate effectively at all levels of executive management to the individual contributor.
  • You can work unsupervised and make independent work related decisions.
  • You have the flexibility and willingness to assist where and when needed and directed by your supervisor.
  • You possess excellent time-management, organizational, and prioritization skills.
  • You have experience with Microsoft Office products and various call center support programs.

Strengths:

  • Thorough understanding of the hotel industry
  • Ability to learn quickly and ask good questions
  • Able to make independent decisions by applying definitions & criteria
  • Excellent ability to work and learn independently, as well as collaborate with larger teams
  • Excellent telephone and written communication skills
  • Fluency with Internet and online search; aptitude for new software, tools, and technical processes quickly
  • Excellent organizational, time-management, and quality-control abilities
  • Open communication with colleagues to share a standard approach and flexibility to adhere to process improvements
  • Demonstrated ability to resolve a high volume of work in a high pressure environment or work queue
  • Proficiency in Microsoft Word, Excel, Outlook required; experience with Access a plus
  • Experience working with SharePoint, Salesforce, and content management tools a plus
  • Editorial or content experience at an e-commerce site a plus

About Us:

Our mission is to revolutionize travel through the power of technology.Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to thousands of hotels and vacation rentals, hundreds of airlines, thousands of activities, and dozens of car rental companies and cruise lines.Expedia is committed to creating an inclusive work environment with a diverse workforce. You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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LPS-GSO-NA-OTHER

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-15811

Job Category
Partner Services Group

Job Function
Hotel Partner Operations

Location
United States - Massachusetts - Boston

Job Type
Full-Time Regular

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