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Bilingual Lodging Partner Associate II

United States - Texas - Dallas

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Expedia

About Expedia, Inc.

The world’s largest online travel retailer for Air, Cruise, Hotel and Vacation Packages including a portfolio of brands: Expedia.com®, hotels.com®, Hotwire®, Egencia™, TripAdvisor®, Expedia Local Expert™, Classic Vacations® and eLong™. Expedia, Inc.’s companies operate more than 50 global sites in North America, South America, Latin America, Europe, Middle East, Africa and Asia Pacific.

Expedia, Inc. is currently looking for willing to take action, motivated individual who has an obsession with customer happiness, dedication and commitment to join our call center team.


RESPONSIBILITIES:
-  Enthusiastic customer service for global inbound/outbound phone support

-  Dedicated and compassionate in handling raised issues and working closely and professionally with other departments for the best resolution.

-  Versatile in handling multiple software programs while conversing with all types of support staff.

-  Bold in maintaining and promoting excellent client relations by handling prompt and accurate responses to email and phone communications.

-  Strong, dedicated follow-up skills and being able to administer and support Travel Policies.

-  Maintain strong vendor relations with a positive attitude and outgoing nature.

-  Adhere to defined procedures, standards and performance expectations.

-  Analyze, diagnose and deliver known solutions to complex challenges.


REQUIREMENTS:
-  Be able to proficiently speak, read, and write Brazilian Portuguese and English.

-  Adhere to a flexible work schedule that may include weekdays, weeknights, and weekend time.

-  One year or more of solid customer service experience providing support and/or help.

-  High School Diploma. Some college preferred.

-  Strong and Real passion for Customer Service.

-  Ownership and problem resolution a requirement.

-  You will need a keen eye for detail and high level of accuracy.

-  Quickly demonstrate good judgment, while abiding to guidelines and procedures ensuring clear and concise communication.

-  Dependable and able to work in a dynamic work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.

-  Communicate effectively at all levels from executive management to individual contributor.

-  The ability to work unsupervised and make independent work related decisions.

-  Flexibility and willingness to assist where and when needed and directed by your supervisor.

-  Excellent time-management, organizational, and prioritization skills.

-  Experience with Microsoft Office products and various call center support programs.


ABOUT US:
Our mission is to revolutionize travel through the power of technology. Collectively, the Expedia, Inc. brands cover virtually every aspect of researching, planning, and booking travel, from choosing the best airplane seat, to reading personal travel reviews of hotels, to planning what to do in a destination once you arrive. The Expedia, Inc. portfolio serves both leisure and business travelers with tastes and budgets ranging from modest to luxury. Expedia delivers consumer travel demand from nearly every continent to thousands of hotels and vacation rentals, hundreds of airlines, thousands of activities, and dozens of car rental companies and cruise lines.

Expedia is committed to creating a versatile work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

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Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-25121

Job Category
Partner Services Group

Job Function
Hotel Partner Operations

Location
United States - Texas - Dallas

Job Type
Full-Time Regular

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