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Lodging Partner Associate - Mexico City

Mexico - Distrito Federal - Mexico City

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Expedia

Responsibilities:

  • Enthusiastic customer service for global inbound/outbound phone support.
  • Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution.
  • Versatile in managing multiple software programs while conversing with all types of support staff.
  • Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications.
  • Strong, proactive follow-up skills and be able to administer and support Travel Policies.
  • Maintain strong vendor relations with a positive attitude and outgoing nature.
  • Adhere to defined procedures, standards and performance expectations.
  • Analyze, diagnose and deliver known solutions to complex challenges.

Requirements:

  • Must be able to professionally speak, read and write Spanish and English. French or Portuguese is a plus.
  • Schedule flexibility required and must be able and willing to work any shift including weekends and Holidays.
  • One year or more of solid customer service experience providing support and/or help.
  • Bachelor in Communication, Administration, Hospitality or similar required.
  • Strong passion for Customer Service.
  • Ownership and problem resolution a must.
  • Keen eye for detail and high level of accuracy.
  • Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.
  • Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.
  • The ability to communicate effectively at all levels from executive management to individual contributor.
  • The ability to work unsupervised and make independent work related decisions.
  • Flexibility and willingness to assist where and when needed and directed by your supervisor.
  • Excellent time-management, organizational, and prioritization skills.
  • Experience with Microsoft Office products and willing to learn new platforms.

*LI-LM1

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R-26323

Job Category
Partner Services Group

Job Function
Hotel Partner Operations

Location
Mexico - Distrito Federal - Mexico City

Job Type
Full-Time Regular

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