Responsibilities:

• Enthusiastic customer service for global inbound/outbound phone support.
• Dedicated and compassionate in handling escalated issues and working closely and professionally with other departments for the best resolution.
• Versatile in managing multiple software programs while conversing with all types of support staff.
• Ambitious in maintaining and promoting excellent client relations by managing prompt and accurate responses to email and phone communications.
• Strong, proactive follow-up skills and be able to administer and support Travel Policies.
• Maintain strong vendor relations with a positive attitude and outgoing nature.
• Adhere to defined procedures, standards and performance expectations.
• Analyze, diagnose and deliver known solutions to complex challenges.

Requirements:

• Must be able to professionally speak, read and write Spanish and English. French or Portuguese is a plus.
• Schedule flexibility required and must be able and willing to work any shift including weekends and Holidays.
• One year or more of solid customer service experience providing support and/or help.
• Bachelor in Communication, Administration, Hospitality or similar required.
• Strong passion for Customer Service.
• Ownership and problem resolution a must.
• Keen eye for detail and high level of accuracy.
• Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication.
• Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business.
• The ability to communicate effectively at all levels from executive management to individual contributor.
• The ability to work unsupervised and make independent work related decisions.
• Flexibility and willingness to assist where and when needed and directed by your supervisor.
• Excellent time-management, organizational, and prioritization skills.
• Experience with Microsoft Office products and willing to learn new platforms.

*LI-LM1