Are you an experienced trainer who has a passion for developing and grooming talent? Do you possess a positive attitude and the commitment to make an impact at a groundbreaking tech company? If so, we’d love to speak to you!
Each year, Egencia helps thousands of companies in over 60 markets better handle their travel programs. We provide modern solutions and excellent service to millions of travelers as they plan, take and complete every business trip. We deliver bottom-line savings to our clients and support the needs of the modern business traveler.
As a Customer Operations Trainer, you’ll be part of the global training team with a focus on training within Global Customer Operations (GCO).
You will be responsible for implementing training of front-line and new employees, leveraging on your ability to translate complex system information into easily understood terms to put together training materials. You’ll also be responsible for reviewing course objectives and content prior to delivery, making appropriate recommendations for revisions.
You will be responsible for sending out preparatory materials in advance, for developing pre-training and post-training assessments and activities, and assisting in delivering classroom and virtual training along with mentoring self-paced training as needed.
What you'll do:
Who you are
You'd be great for this role if you have/ are able to:
Why join us?
Expedia Group recognizes our success is dependent on the success of our people. We are the world’s travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people’s lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®
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Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.