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Technical Product Support

United Kingdom - London


Expedia Partner Solutions (EPS) is seeking an experienced and talented Partner Advocate to join the EPS Partner Support Team. As a Partner Advocate you will participate directly with our partners when they require assistance with their EPS integration. You will work closely with our Business Development, Account Management, Integration Consultant, and Product teams to tackle problems and resolve highly complex technical issues and service requests. The Partner Advocate roll reports into EPS’s Technology organization and represents the voice of our partners inside of our organization. A real passion for travel, a passion for technology, and technology expertise combined with superb communication skills and business insight are critical to a Partner Advocate's success.

About EPS:

The online travel market never stands still. At Expedia Partner Solutions, we’re smack in the middle of it.

We create the tools and technology that help millions of travellers find the perfect hotels for their next trips. As the world’s largest and fastest-growing affiliate network ($2 billion in sales and counting), we work with over 10,000 partners in 33 countries to turn their web traffic into hotel bookings and happy customers.

We offer the chance to work with the brightest minds in the travel business in a high-energy and international work environment passionate about innovation, creative problem-solving and teamwork.

What you’ll do:

  • Effectively solve problems and resolve partner-raised support cases using our incident management tool, Zendesk
  • Provide functional or technical assistance and guidance where required
  • Effectively communicate and collaborate with various areas and levels of the organization
  • Provide detailed explanation on case specifics when calling out issues that require resolution by the EPS product team
  • Contribute to knowledge base comments and articles when the opportunity arises
  • Identify and remediate opportunities for process improvement
  • Call-out new information and work closely with other Partner Advocates on a consistent basis
  • Monitor availability of EPS products to maintain a consistent awareness of current performance
  • As the Partner Advocate, you will be a solid teammate with a knack for problem solving who is customer focused and inspired by organisational effectiveness.

Who you are:

You’ll fit this role if you have:

  • Ability to creatively solve challenging business/technology problems
  • Familiarity with web-based and mobile based product development and understand typical technology architecture for high-volume web sites
  • Demonstrate commercial experience in a similar technical product support, consulting or incident management position ?
  • Ability to deliver high quality and workable solutions for technical issues
  • Ability to communicate technical specifications and solve problems
  • Superb communication skills are required and a Bachelor's degree is preferred (Science Degree in Computer Science or related field preferred)
  • Proficiency with APIs and SQL as related to other programming languages
  • Be a strong multi-tasker who can handle multiple projects at a time, whilst prioritising tasks effectively, and thrive in a dynamic and complex environment
  • Ability to travel

Before applying, please get to know us more by reviewing the following:

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®,®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions,™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.


Job Category
Technology Group

Job Function

United Kingdom - London

Job Type
Full-Time Regular

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