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German Speaking Business Travel Agent – Manchester or UK Virtual

United Kingdom - Manchester

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Expedia

Are you energetic, motivated and looking to make an impact at a ground-breaking tech company, powered by the world’s largest online travel platform?

In this role, you will work within our Shared Services function working closely with Service Delivery to delight our customers and amplify Egencia’s status as the best travel management company on the planet.

Egencia may be known as the corporate business travel arm of the Expedia Group, but behind the scenes, life couldn’t be less corporate. Egencians are pioneers, problem-solvers and people-people who collaborate globally to give business travellers the very best experience every day.

This multi-faceted position would suit a detail-oriented individual who is looking for a challenging but rewarding role in our Manchester or Glasgow office, or indeed working virtually from home.

What you’ll do:

  • Provide cover for the WBMI team - the team that uses the Egencia back office booking robotic tool, which checks all bookings made via the Egencia website and associated GDS systems, and flags any problems or follow up actions
  • Managing and processing tickets in the WBMI inbox
  • Clearing ticketing (QPC) error returns
  • Actioning Aero24 requests via Amadeus
  • Adhering to all process and working practices to fully support the off-line function to both internal and external clients
  • Use technical experience to find opportunities to achieve ‘best value’ from the clients spend, through sourcing the best fares via proper use of Netts

Some potential tickets are:

  • Air Pending/Failed Online Bookings
  • Airline Queue – Miscellaneous Service, Schedule Change, Waitlist Feedback
  • Amadeus Car Queue – Unidentified Message
  • Car E Voucher not issued / Car on request
  • Client comments
  • Company with mandatory check
  • Form of Payment not inserted
  • Pending booking
  • Train – complete booking failure
  • Mobile App transaction processing

Who you are:

  • Experience using a Travel GDS system, ideally Amadeus, or similar such as Galileo, Worldspan or Sabre
  • Native or Fluent German speaker and writer, along with flawless English
  • You have preferably got knowledge of Airline rules
  • Strong customer service experience
  • Strong communication; Thrive in a social environment

Why join us:

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.  

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

*LI-VB1

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-36649

Job Category
Customer Service Group

Job Function
Contact Center Operations

Locations
United Kingdom - Manchester
UK - Glasgow

Job Type
Full-Time Regular

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