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Fraud Support Analyst

Czech Republic - Prague

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Expedia

Position Overview

The eCommerce Risk and Fraud team is seeking a highly motivated Fraud Support Analyst to support the Fraud Operations department with the processing of cancellations of fraudulent transactions. Leading, prioritizing, and maintaining SLA requirements on cancellation processing, addressing customer response emails, and communicating with the appropriate internal team member are important components of the role. The team is staffed 24 hours a day and you will need to be flexible with you schedule, having the ability to work non-traditional shifts as well as some holidays.

If you have great customer service skills, an analytical mindset, and are passionate about saving the company money, then this job might be for you!

Qualifications

  • Strong communication skills, self-motivation, and results-oriented approach;
  • Demonstrated customer service, and strong organizational skills;
  • Enjoys working in dynamic and rapidly changing environment;
  • Flexibility to adapt and able to handle multiple assignments while working independently;
  • Attention to detail is essential;
  • Abide closely by the company data protection policies safe guarding confidential and personal information;
  • Maintain professionalism at all times while on company premises and/or while representing Expedia Group
  • Strong PC proficiency including but not limited to all MS Office applications, and GDS knowledge is a plus;
  • Happy to do shift-work, including weekends, non-business hours, and holidays;
  • May require more than 8 hours per day/40 hours per week and may be requested to work on non-scheduled days;
  • Exceptional typing/data entry proficiency;
  • Successful completion of a company-prescribed background check.

Work Experience and Education Guidelines

  • Education: High school diploma required, college courses/degree a plus
  • Experience: 1+ years customer service experience required; call center, airline, or travel company experience a plus

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

LI-MJH

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-37142

Job Category
Finance and Accounting Group

Job Function
Fraud

Location
Czech Republic - Prague

Job Type
Full-Time Regular

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