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Invoicing Agent

India - Gurgaon


Job Title: Invoicing Agent

Egencia, the business travel division of Expedia, is at the centre of revolutionizing business travel. We are one of the fastest growing brands within Expedia, Inc. and in our 12-year history we have grown from a small start-up to become the 5th largest corporate travel management company in the world. We’re defining the future of business travel.

Culture is paramount. We like big thinkers with small egos. We value individual creativity, and we invest in individual growth. We work through issues as a team to design globally, and we embrace testing and learning over ‘shipping perfect.


  • Ensure all travel tickets are invoiced on a daily basis
  • Undertake manual invoicing where required
  • Process credit notes where required
  • Perform billing administration tasks
  • Maintain and ensure the accuracy of customer invoicing
  • With assistance from Finance team, maintain a regular reconciliation to ensure items charged to Egencia are invoiced out to customers
  • With assistance from the setup team identify, investigate and resolve any issues around customer parameters preventing invoicing
  • Decrease the turn-around-time taken to render invoices to customers through process improvements
  • Ensure Invoices are distributed to clients on time

Written & Spoken Communication, Listening and Influencing

  • Proficiency in English
  • Well versed in email writing & etiquettes
  • Ability to effectively communicate to various levels and through a variety of communication channels

Experience and Qualification:

  • 2-5 years in related experience, job profile
  • Travel industry experience is required
  • Ability and diligence to follow processes through to conclusion
  • Strong time management skills
  • Ability to organize and prioritize effectively
  • Strong integrity
  • Excel Standard
  • Knowledge of Excel Macro would be an added advantage


Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.


Job Category
Customer Service Group

Job Function
Contact Center Operations

India - Gurgaon

Job Type
Full-Time Regular

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