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Salesforce Product Manager

United States - Washington - Bellevue

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Expedia

Salesforce Product Manager

The LPS Enablement Solutions Team supports Expedia Group and her sister brands by implementing platform and operational enhancements to increase efficiency. The internal Expedia Group teams we help support serve customers and hotel suppliers in many functions including: hotel onboarding onto our websites, guest outreach and relocations, supplier account management, and daily billing and booking inquires. The LPS Enablement Solutions Team supports over 1600 sales representatives as well as an in-sourced call center and support staff team of 1000+ with 21+ global operating locations supporting supplier/customer interactions in 26 languages.

We are on a journey to modernize our Hotel Partner Support Experience. The team is looking for a self-starter like you to join us in helping our current Service Cloud user base adopt the most innovative support technologies that Salesforce and Salesforce partners have to offer. You will be able to directly impact Expedia Group and LPS organizational goals in both cost optimization and revenue generating activities.

What you will do:

  • Take ownership in driving new feature development through every stage of the product life cycle and delivering incremental value using validated agile methodologies
  • Understand product interaction within a Business process and from an end user experience view point
  • Evaluate every feature request, gather detailed business requirements from partners and work closely with technology staff to translate requirements into user narratives for consumption by development team
  • Work with the development team through development cycle to ensure features created meet the desired business objectives
  • Collaborate with the team to evaluate technical options, conducting build versus buy analysis
  • Identify gaps or conflicts in requirements, handle risks & UAT defects and drive toward resolution
  • Validate projects after deployment to ensure they meet all operational and business requirements and drive maintenance and problem resolution, as required
  • Liaise between product development, reporting, training and business owners to ensure clear communication, understanding of product offerings at all times and ultimate project success
  • Provide visibility into status of upcoming improvements to partners
  • Monitor and track product feedback to help in the prioritization of development projects
  • Refine and build the assigned product offering over time
  • Act as product champion and establish valuable relationships with key partners

Who you are:

  • 5-7 years of Product Management/Program Management/Business Analysis experience
  • Experienced with Cloud related technologies such as AWS
  • Knowledgeable with developing integration between CRM & other applications and implementing CRM features/custom apps to increase user efficiency
  • Skilled supporting CRM products (Salesforce, MSCRM) around a B2B service process
  • Adept at handling multiple tasks and projects at a time, prioritizing workload effectively, and thriving in a dynamic and complex environment.
  • Competent with all phases of project management, including issue and risk identification and management, tracking dependencies and milestones, and communication of overall project status
  • Proven ability to work with cross-functional teams to drive the implementation of new features as well as resolve operational issues
  • Flexibility in your working hours as required to meet with regional stakeholders
  • Excellent verbal and written communication skills
  • Aptitude with Agile/SCRUM
  • Goal oriented and passionate about achieving results by taking on the spot decisions and making the needed trade-offs
  • Ability to creatively solve challenging business/technology problems
  • Ability to retrieve using CRM Reports, SQL Server and analyze the data
  • Salesforce certifications preferred

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

*LI-CW1

LPS-ES-NA-OTHER

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-38094

Job Category
Technology Group

Job Function
Program Development

Location
United States - Washington - Bellevue

Job Type
Full-Time Regular

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