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Bilingual Travel Consultant

Canada - Ontario

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Expedia

Egencia puts travelers at the heart of business travel, continuously supporting them with solutions that are more engaging and effective. Guided by consumer insights and technology investments from parent company, Expedia, Inc., Egencia connects everything travelers need – content, technology, service and reporting – in one place.

We are seeking individuals obsessed with customer service who want to work virtually from their home office for the role of Travel Consultant. You will be accountable for maintaining extraordinary relationships by providing prompt, accurate and insightful responses to our business travelers’ inquiries.  You provide your prior Travel Consultant experience and Sabre knowledge, and in return we provide a solid team of inspiring leaders and an extraordinary opportunity for career advancement.  You will also be self-motivated and articulate with strong social skills and proven success as a producer with the highest level of professionalism.

This role is a key driver and visionary for how Egencia helps our customers with their travel experience.

Who You Are:

  • 3+ years travel industry experience, international experience preferred
  • 3+ years servicing corporate customers with emphasis on booking practices and theory, either in a travel office or call center
  • Preferred fluency in French, both written and spoken
  • Experience with Sabre and Microsoft Office
  • Ability to assist and coach customers on the online booking tool
  •  Excellent  social skills  the ability to provide a highly professional, yet personal service to all customers through every interactionCapable of prioritizing, multi-tasking and handling high volume requests effectively; effective follow-up and creative problem solving skills
  • Ability to work independently, flexibility to work varying shifts
  • High School Diploma is required

What You’ll Do:

  • Act as the first point of contact for our customers regarding all travel related inquiries
  • Research and solve issues, providing priority wait-listing, preferred seat selection and upgrade management as needed
  • Recommend alternate routes, lowest available fares, booking class, exchange rates and travel products/services
  • Assist in booking highly complex multiple leg international itineraries, prepare thorough trip itineraries by using preferred vendors
  • Effectively use computer systems and tools to ensure consistency and adherence to processes and procedures

Why Join Us

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.  

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Do you have a passion for Travel?  Are you highly thoughtful in your approach to building lasting customer relationships and are focused on delivering remarkable service 100% of the time?  Can you find unique solutions to challenges? Are you motivated to deliver delightful and efficient service? Then this is the job for you!

*LI-LW1

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-38098

Job Category
Customer Service Group

Job Function
Contact Center Operations

Locations
Canada - Ontario
Virtual

Job Type
Full-Time Regular

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