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Corporate Travel Consultant – Service Delivery

Hong Kong


Are you a customer-oriented individual looking out for your next career move? Do you want to join a high-performing team of travel experts?  If so, we’d love to speak to you! 

Each year, Egencia helps thousands of companies in over 60 markets better manage their travel programmes. We provide modern solutions and exceptional service to millions of travelers as they plan, take and complete every business trip. We deliver bottom-line savings to our clients and support the needs of the modern business traveler.

We are looking for a Travel Consultant to support and assist our clients with planning all details of travel, including arranging and or booking air, rail, hotel, car reservations both domestically and internationally. You will be joining a winning team that is passionate about providing great service to achieve and exceed customer expectations. 

What you’ll do

  • Handle all inbound calls/emails in the highest level of professionalism and efficiency
  • Provide best in class customer service and create the WOW experiences to turn our clients into our loyal brand ambassadors
  • Deliver First Contact Resolution through anticipating customers’ needs and providing value added solutions
  • Contribute to centre service standards and performance metrics targets
  • Adhere to company service guidelines, promote and sell corporate-contracts and preferred suppliers
  • Effectively use all computer systems and tools to ensure consistency and adhere to processes and procedures
  • Make recommendations to clients, e.g., efficient and alternate routes, lowest available fares, booking class, exchange rates, and travel products and services
  • Serve as a customer liaison between clients and contracted and preferred suppliers
  • Additional responsibilities may include, customer service issue follow-up and resolution, visa and/or passport processing, voids, refunds, exchanges, and split ticketing
  • Train, develop and mentor less experienced team members
  • Any adhoc initiatives as assigned by leaders

Who you are

You’d be great for the role if you have the following:

  • Passion for delivering great customer service
  • Customer centric mindset to delight our customers at every opportunity
  • Strong communication and interpersonal skills
  • Work autonomously, independently and possess strong problem solving skills
  • Resilient and able to work under pressure and in changing circumstances
  • Drive for results and eager to learn
  • Positive attitude and a strong team player
  • Prioritize, multi-task, and strong time management skills
  • Opinionated and willing to challenge the status quo
  • Flexibility to work and help out with different shifts when needed.
  • Knowledge of travel Global Distribution System (GDS)

Why join us

Expedia Group recognizes our success is dependent on the success of our people.  We are the  world's  travel  platform,  made  up  of  the  most  knowledgeable,  passionate,  and  creative  people  in  our  business.  Our brands  recognize  the  power  of  travel  to  break  down  barriers  and  make  people's  lives  better  –  that  responsibility  inspires  us  to  be  the  place  where  exceptional  people  want  to  do  their  best  work,  and  to  provide  them  to  tools  to  do  so.       

Whether you're applying  to  work  in  engineering  or  customer  support,  marketing  or  lodging  supply,  at  Expedia  Group  we  act  as  one  team,  working  towards  a  common  goal;  to  bring  the  world  within  reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes.  We are  a  global  organization  but  keep  our  feet  on  the  ground  so  we  can  act  fast  and  stay  simple.  Our teams  also  have  the  chance  to  give  back  on  a  local  level  and  make  a  difference  through  our  corporate  social  responsibility  program,  Expedia  Cares.   

If  you  have  a  hunger  to  make  a  difference  with  one  of  the  most  loved  consumer  brands  in  the  world  and  to  work  in  the  dynamic  travel  industry,  this  is  the  job  for  you.   

Our  family  of  travel  brands  includes:  Brand  Expedia®,®, Expedia®  Partner  Solutions,  Egencia®,  trivago®,  HomeAway®,  Orbitz®,  Travelocity®,  Wotif®,®, ebookers®,  CheapTickets®, Hotwire®,  Classic  Vacations®,  Expedia®  Media  Solutions,™,  Expedia  Local  Expert®, Expedia®  CruiseShipCenters®,  SilverRail  Technologies,  Inc.,  ALICE  and  Traveldoo®.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.


Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.


Job Category
Customer Service Group

Job Function
Contact Center Operations

Hong Kong

Job Type
Full-Time Regular

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