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Sr. Vendor Manager IT
Expedia’s Enablement Solutions (ES) are responsible for coordinating with Expedia’s entire portfolio of lodging supply partners to ensure partner satisfaction for travel purchased through multiple Expedia brands across the US, Canada, America and Asia. The team manages operations for a global supply portfolio that is available for booking through various points of sale, including the websites of Expedia, Inc. and its affiliates. The ES organisation has over 1,500 employees based around the world. Key ES functions include contract loading, settlement/reconciliation, content management (written, media, ratings), geography, technical support, pre-travel support (e.g., schedule changes, relocation), training and localisation. As the front-line support organisation to Expedia supply partners, ES provides a key role in supplier satisfaction and has a close partnership with Expedia account managers/market managers.
Define the vendor strategy in support of the business objectives and the company's growth plan. Manage existing external supplier pool, specifically related to Software, Support Tools, AI and Technology services.
What you'll do
•Serve as Subject Matter Expert for services provided by vendors for the Enablement Solutions organisation, including contracts, business requirements and various Points of Sale.
•Manage delivery of global services and execution of complex global agreements, including, SOW’s, defined SLAs, KPIs, and other deliverable.
•Collaborate with the business owners, global procurement team, and legal teams to ensure new services are articulated and supported by vendor agreement.
•Lead or participate to RFP/RFI processes for new vendor selection.
•Drive a culture of continuous improvement, including root cause analysis and corrective action.
•Investigate, research and promote automation and efficiency through technology and innovative solutions
•Ensure contracted rates are delivered.
•Employ effective communication, including regular operational meetings and reporting as well as coordinating global QBRs to drive ongoing stakeholder engagement and results.
•Serve as escalation point for internal and external vendor related issues and collaborate with business owners, Legal, and Procurement teams to ensure successful resolution and service delivery.
•Provide consultancy on trends for new and/or emerging markets.
•Support production teams on resource allocation and planning.
•Drive savings and benefits through organisation across various ES activities.
•Responsible for complex negotiations across several business units.
•Develop vendor policies and procedures to maximise performance and service quality.
•Manage prioritisation for multiple projects across various regions and points of sale, to maximise benefit to Expedia.
Who you are
•3-5 years’ experience directly managing vendor relationships including SASS and other outsourced service providers.
•Direct experience managing RFP and vendor selection processes required.
•Previous experience with contact center/call center suppliers.
•Experience with POS systems and related support models strongly preferred.
•Ability to collect, manipulate and use data to drive decisions and strategies.
•Bachelor’s degree in business administration or related field.
Why join us
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.
Expedia is committed to creating an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or ageExpedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.