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eCommerce Manager

Hong Kong


Expedia, worldwide leader in online travel, is looking for a highly analytical, customer-centric, result driven and action orientated eCommerce Manager to capture growth, drive local relevancy and manage product performance. The eCommerce Manager will partner closely with global cross-functional teams, leveraging data to identify growth opportunities and to lead and support strategic initiatives to enrich customer experience, improve competitiveness, and win in the market. The eCommerce Manager will be a member of the Brand Expedia CMC (Customer, Market & Capital) team. We are the voice of Expedia customer into the Expedia Group. We champion our customers locally, on a global scale, while driving sustainable BEX global growth.

What you'll do

Business Performance/Recommendations

  • Deliver advanced data analyses, converting raw data into meaningful and actionable business insights
  • Use internal/external data to identify growth/revenue opportunities, build business case, design, lead and implement key market initiatives with cross-functional teams

Local Expert/Customer-centricity

  • Be the voice of our customers, using qualitative and quantitative data to identify customer issues, pain points and local relevancy gaps and present insights/recommendations to key stakeholders
  • Be the local market expert and go-to person by sharing market and competitor insights with global stakeholders
  • Utilize competitive intelligence to understand customer needs and issues, finding solutions and making new product features/functionality recommendations across platforms

Product & Market Health

  • Manage site and product health and performance based on key metrics (traffic, conversion, transaction, and error rate), using eCommerce best practices and site analytics tools and reporting
  • Focus on identifying Platform, Channel and Supply needs
  • Support the development of alarming tools to monitor business performance and product/site health, collaborating with the Automation team to execute and to provide feedback

Who you are

You'll fit this role if you have:

  • Minimum 6 to 8 years of experience in e-commerce, business analysis, data analytics, customer/market research, or strategy/management consulting role
  • Demonstrate strong competency in advanced data analytics and structured problem solving
  • Passionate about enhancing customer experience and driving business improvement
  • Focus on the continuous efforts to solve problems through scalable process and tools
  • Strong communication skill with experience in working with global stakeholders in large, cross-functional environment
  • Strong interpersonal skills and ability to influence
  • Ability to work autonomously and manage a wide variety of projects simultaneously and under a deadline
  • Creative and innovative thinker with a “can do” attitude
  • Fluency in Cantonese & English
  • Knowledge of eCommerce system & tools (e.g., Adobe Analytics, Omniture, Qlikview, Discover) is preferred
  • Strong functional knowledge of Microsoft Excel, and in SQL a plus

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®,®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions,™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.


Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.


Job Category
Marketing Group

Job Function
Business Development

Hong Kong

Job Type
Full-Time Regular

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