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Analytics and Data Insights Manager

Singapore - Central Singapore

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Expedia

About HomeAway:

HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands.

HomeAway is looking for a proactive, analytical and technically skilled leader to join our Analytics and Data Insights team. This person will lead a team that partners every day with our APAC Region Business(Retail) leaders, providing those internal customers with the data, reporting and insights needed to improve overall company performance in APAC.

The Retail team at HomeAway APAC has three primary responsibilities: (1) Determine the best way to drive traffic and bookings efficiently at a local level; (2) Recommend ways to improve our end-to-end customer experience, with a focus on local-level optimization opportunities; and (3) Partner with all our other HomeAway teams cross-functionally to ensure we deliver our financial plan.

The Analytics & Data insights manager and her/his team will partner with them to achieve those goals, providing a broad spectrum of data and insights ranging from destination-level optimization recommendations to proposed high-level changes we could make to our revenue model. The team will also similarly partner with product and marketing leaders in APAC, on an as-needed basis prioritized by Retail, to support major initiatives for the region.

This role reports to the Manager of Global Commerce and Strategy Analytics.

The role requires an individual with excellent analytical and hands-on technical abilities, combined with strong presentation and communication skills.  She/he will lead a team of small team of highly skilled analysts located in Singapore and Sydney.

What you'll do:

  • Develop new and innovative analyses based on Retail priorities, and guided by APAC Market knowledge, to inform Product and Marketing roadmaps

  • Understand key business and conversion drivers to better define KPIs for Retail that are aligned with the company’s overall strategic direction

  • Collaborate with cross-functional teams globally - especially engineering and other Analytics teams - to clarify and document customer requirements

  • Partner with key stakeholders to prioritize requests based on highest potential value added, and proactively drive initiatives from there

  • Work with the broader Analytics Platform team in an Agile model to create self-service data products that will allow the Retail and other teams to access accurate information directly

  • Create visualizations that allow customers to easily see important trends in our KPIs, and which the Analytics or Retail teams can use to spot anomalies and/or opportunities

  • Respond to ad hoc analytical questions from key partners, especially for readouts on key tests and/or recent changes that could heavily impact company sales

  • Partner with the Technology and Engineering teams to ensure continuous improvement in data collection and underlying data systems to adequately support advancements in our data products and improve our insights

  • Participate in and at times help lead sections of the Retail weekly meetings to ensure insight-based decision making

  • Ensure that the team of analysts has training and career development plans that will set them up for success today and going forward</ul>

Who you are
You’ll fit this role if you have

  • Bachelor degree in an analytical field (e.g., Strategy, Business, Economics, Mathematics, Statistics) and 7+ years of experience in data analytics OR Masters degree in an analytical field (e.g. Strategy, Business, Economics, Mathematics, Statistics) and 5+ years of experience

  • 3+ years experience in either e-commerce/travel industry or strategic consulting strongly preferred

  • 2+ years experience managing teams

  • Extensive experience with SQL required; some experience with big data platforms/languages (Hadoop, Hive) and other coding languages (Python, Scala) Required. Some experience with data engineering would be advantageous

  • Proven experience working with web analytics and visualization platforms (i.e.: Google Analytics, Tableau, Periscope) to create self-service visualizations

  • Proven track record of solving complex business problems and communicating easily understood recommendations to teams for implementation

  • Excellent written and verbal communication skills, with demonstrable ability to deliver compelling fact-based presentations

  • Passion for number crunching, logical problem solving and intellectual challenges

  • Strong business sense, strategic thinking and team player

  • Ability to decompose a line of business into its underlying drivers and then model changes in those drivers based on historic data to estimate the impact on the overall business

  • High technical aptitude, with a willingness to develop further as data-based analyses grow deeper and more complex

  • Must be comfortable with uncertainty by prioritizing effectively and flexibly handling changes

  • Able to work across different business units/countries to communicate findings company-wide

  • Ability to work independently and proactively, identifying issues and raising them to management, as well as offering potential solutions

  • Ability to build and present evidence-based stories

  • Excellent organization skills, and ability to manage multiple projects concurrently</ul>

What we offer:

  • Relaxed dress code so you can be yourself

  • Employee insurance and benefits

  • Spectacular modern offices with views over Robertson Quay, Singapore Flyer and CBD

  • Fully stocked kitchen with free drinks, fruit, free food and good coffee

  • An active social committee who organizes quarterly team social events

  • Great people and an awesome, unique culture where we celebrate our successes and take pride in our authenticity!

Why join us:

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.  

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

*LI-JS1

Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-39138

Job Category
Management Group

Job Function
Reporting / Business Analytics

Location
Singapore - Central Singapore

Job Type
Full-Time Regular

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