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Manager, Financial Operations – Accounts Payable, Hotel Settlement and Overcharges (Hotwire - Springfield, MO)

United States - Missouri - Springfield


About us:

Our roots are in California, and we also have offices in Seattle along with an important and fast-growing product & technology presence in Gurgaon, India. Hotwire has the energy and pace of a startup, plus the stability and backing of the incredible Expedia family of companies. Hotwire’s culture centers around delivering value to customers and supply partners by being passionate about building great products with the latest and greatest technologies available. We pride ourselves on our organizational transparency, a bias for action and a customer-centric approach to everything we do.

Hotwire differentiates itself as a brand within the travel marketplace by offering a unique core value proposition for customers and suppliers with our opaque pricing model. This concept revolves around offering great bargains on hotel room nights without sharing the specific name or location of the hotel until the booking is complete. By giving this flexibility to our suppliers, we can offer great value to our customers. Hotwire also offers a full retail suite of other travel products that can fulfill virtually any customer travel need.

Position Overview:

As a Manager on our team you'll be responsible for leading the day-to-day operations of Financial Operations Department. This entails monitoring the receipt of invoices, processing, reconciliations and payment authorization functions. Furthermore, you'll handle incoming vendor calls, escalation of calls, the monitoring and processing of company merchant invoices and various other day to day operational functions.


  • You lead a team of 3-5 employees. This will include handling their performance metrics, holding them accountable, providing coaching and counseling.
  • You design, implement and document processes and controls for Merchant Accounts Payable Hotel and Car verticals.
  • You identify process-cycle errors through audit and/or review of procedures and recommend areas for improvement.
  • You are responsible for functions relating to company policies and procedures compliance, and relevant government compliance, e.g., SOX Act 2002.
  • You interact with both internal and external auditors, coordinating necessary documentation for audits.
  • Day to day activity of the credit card dispute team includes the responsibility to communicate directly with hotel vendors and credit card issuer on the recovery of credit card overcharges.
  • You work with our supply team to onboard new suppliers and/or inventory sources.
  • You develop and handle various implementations of process improvements by working with our IT & systems team.
  • You ensure accounting policies and revenue recognition for each inventory source is followed.
  • You are responsible for Accounts Payable balances and reconciling items and work with accounting staff to ensure Merchant AP is recorded properly. You communicate and document risks and uncertainties to your leadership team.
  • You ensure that the reconciliation teams process supplier invoices timely according to SLA agreements.
  • Ad hoc duties as assigned.

Experience and Qualification:

  • You have 4-6 or more years of experience in finance or accounting operations, plus 1-2+ years of supervisory experience.
  • Experience with internal controls and audit.
  • Experience leading and managing system implementations.
  • Understanding and knowledge of main accounting concepts, specifically AP.
  • CPA is a plus, not required.
  • You apply critical thinking and creative problem solving, with strong attention to detail and quality.
  • A solid comprehension of related industry practices as well as company policies and procedures.
  • Demonstrated good judgment.

Relocation: No

Visa sponsorship: No

Preferred Location: Springfield, MO

Why Join Us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.


(keywords: accounting manager, accounting supervisor, accounts payable manager, accounts payable supervisor, accounts payable lead)

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.


Job Category
Finance and Accounting Group

Job Function

United States - Missouri - Springfield

Job Type
Full-Time Regular

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