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Sales Support Specialist

Spain - Madrid

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Expedia

Sales Support Specialist

Are you a support guru with a passion for helping Sales teams achieve success by ensuring our Partner set-up and configuration processes are executed effectively and providing reporting and information to drive value in our B2B relationships? We reach out across many sectors – from retail travel agents, financial institutions and airlines to loyalty organizations, online travel agents and corporate travel management companies – using our expertise to fuel our partners’ growth in the Southern EMEA and LATAM Regions

The online travel market never stands still. At Expedia Partner Solutions (EPS) we're smack in the middle of it! We are an entrepreneurial start-up operating in the B2B market. We build the tools and technology that help millions of travelers find the perfect hotels for their next trips. As the world's largest and fastest-growing affiliate network, we work with over 10,000 partners in 33 countries to turn their web traffic into hotel bookings and satisfied and loyal customers. We have the chance to work with the brightest minds in the travel business in a high-energy and international work environment passionate about innovation, creative problem-solving and collaboration between functional teams

What you’ll do:

  • Partner with EPS Account Managers, Business Development Managers and Account Representatives to provide support for partners of varying size and complexity.
  • Be responsible for facilitating partners’ reporting and servicing needs along with assisting the Sales teams in ensuring internal management controls and processes are being applied correctly.
  • Interact seamlessly with multiple arms of the organization for optimal success and foster strong working relationships with account owners in order to proactively identify and assist with partner needs.
  • Work with other teams as they relate to servicing requests: this primarily includes customer operations, finance, and the partner reporting team but could also include the partner connect optimization team, analytics, and the legal team.
  • Work directly with partners on some servicing and reporting items ensuring Account owners remain informed.
  • Be the primary point of contact and responsible for handling queries originating from any unmanaged Account partners. 
  • Set up of reports and regular proactive updates to the teams on various sales campaigns, products and projects
  • Execute on partner-related actions and needs identified by Account owners, such as:
  • Setting up, running, and monitoring partner reporting
  • Assisting with partner questions, such as those related to reporting, analytics or customer service
  • Assisting with GCO issues if follow ups are required
  • Managing content requests (description, price, or geography) from LPS and / or partners
  • Raising and tracking tickets relating to bugs or partner requests
  • Completing EAC documentation requirements and administrative EAC follow-ups such as CID additions, adding new points of sale or new risk, EAC approval forms, credit limit increases, and credit reconciliations
  • Assisting with submission and approvals of opportunities through Salesforce and Docusign

Who you are:

You’ll fit this role if you have:

  • Strong written and oral communication skills
  • Proficiency in Microsoft Word, Excel and PowerPoint
  • Ability to work and thrive in a multi-tasked, fast paced environment
  • Ability to build strong working relationships with cross functional teams
  • Commercially aware with fluency in English and Spanish. Italian is a plus
  • Bachelor’s degree with 0-2 years related industry experience within the travel or technology sector

Why join us:

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.  

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-39240

Job Category
Sales Group

Job Function
Sales Operations

Location
Spain - Madrid

Job Type
Full-Time Regular

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