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Launch Manager, EMEA

United Kingdom - London

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Expedia

Launch Manager

Are you a highly motivated, partner-focused individual who excels at project delivery? This could be the position for you!

This role is key for the growth of EPS globally and demands very high calibre persons who can demonstrate good project delivery experience along with exceptional customer facing skills.

As a key member of the Partner:Connect team, the role is external partner facing and 100% focused on ensuring that we launch new partners quickly without compromising quality/productivity.

You will undertake project management across small and large partners within the portfolio. You will coordinate internal and external partners providing planning, configuration, and advice. You will work to build rapport with our partners and they will enjoy working with you because of your understanding of their needs and solid consultancy approach.

What you’ll do:

Core Responsibilities

  • Manage launches across EMEA coordinating with multiple internal and external partners
  • Work with partners to understand their requirements and how our solutions will help meet these
  • Coordinate teams across the business and Facilitate Partner requests
  • Contribute to internal projects and initiatives
  • Help with pre-sales and RFPs when possible/ required

Coordinate requests and resources

  • Lead a shared project plan with each partner
  • Raise and Track resourcing/ feature requests across EPS
  • Liaise directly with 3rd party technology providers who are performing development work on behalf of the partner
  • Dedicatedly identify and address any delays
  • Chair Weekly Launch Meetings

Schedule Workshops and Reviews:

  • Scheduling kick off calls or workshops with the relevant individuals across Partner:Connect and Partners organisation
  • Run the site review process to assess compliance against the launch requirements and take appropriate action internally or with the partner

Ensure Visibility and Reporting:

  • Track the status of each partner and ensure that all teams understand where the partner is in the launch process documenting risks or issues related to the launch
  • Help manage the pipeline with the commercial representatives on when launches can take place and be prioritised.

Align Post Go Live Service Support:

  • Every launch needs attention during the initial weeks of Live running. The accountable person should also take ownership of ensuring that the partner continues to get FastTrack support during this PGLS phase
  • You will have visibility of every support request raised from the new Partners as well as the ability to advance quickly if the request is delaying progress
  • You will ensure the Commercial Rep is briefed on any issues
  • Post Go Live Review - if deemed appropriate, the Partner:Connect team can be called on to perform a technical PGLS review to focus on performance and optimisation
  • Coordinate Optimisation support where needed

Who you are:

You’ll fit this role if you have:

  • Current PMI or Prince2 Practitioner Certification is highly advantageous
  • Good Project and Release management experience
  • Some experience with Salesforce CRM, or a similar Cloud based CRM, will be a great advantage
  • Good facilitation & partner facing experience
  • Some experience in Process Mapping is highly advantageous
  • Good interpersonal skills and experience working with both business and technical teams
  • Ability to work independently with limited supervision and with other department personnel in a very dynamic and timeline sensitive work environment
  • Multicultural awareness and experience working internationally
  • Be articulate with good presentation and written communication skills.
  • Strong documentation management standards and version control
  • Ability to develop a deep understanding of the client’s business, industry and needs
  • Strong teammate with an adaptable and flexible approach

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-39245

Job Category
Management Group

Job Function
Program Management

Location
United Kingdom - London

Job Type
Full-Time Regular

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