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Tier I Tech Support Rep

Czechia - Prague

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Expedia

Are you passionate about IT Support? Would you like to work with the latest technology? This is an excellent opportunity to become a part of a Global IT Service Desk for Expedia, Inc. Core. You will be providing technical support of more than 150 applications, working with Windows, Mac OS, Mobile devices including iPhone, Android, and Windows Mobile, VPN, Active Directory, Citrix, Cloud solutions.

WHO YOU (CANDIDATE) ARE:

  • A highly motivated individual with a technical background (Windows or Mac OS)
  • Enthusiastic about user support
  • A proficient user of the English language, with any additional European language as a plus
  • Having ability to identify complex problems
  • Capable of working collaboratively in a team environment.
  • Having strong communication skills
  • Able to work non-standard business hours

WHAT YOU WILL DO/ROLE & RESPONSIBILITY:

  • You will be providing technical support (1st/2nd level) to internal users - applications, hardware, OS, network, and telecom issues
  • You will do systems analysis and support for Internet based solutions
  • You will be creating and maintaining accurate trouble tickets which entail recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem.
  • You will be responsible for escalation and notification of maintenance and outage activity

WHY JOIN US: 

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.  

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

*LI-LN1

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-39330

Job Category
Information Technology Group

Job Function
Systems

Location
Czechia - Prague

Job Type
Full-Time Fixed Term

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