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Senior Director, Market Management

United States - New York


Senior Director, Market Management, New York City, Central & Midwest Region

As the Senior Director of Market Management, you will have a strong background leading geographically diverse, results oriented teams, with an emphasis on effective partner account management principles. The key objective of this role will be to provide the guidance and leadership to the New York City, Central & Midwest teams to ensure that targets are exceeded within the region.

You will have strong, data-driven, business acumen coupled with market place knowledge and bring a high level of account management expertise to the role. In addition, the ability to motivate, coach and mentor a diverse and geographically fragmented organisation will ensure regional targets, goals and objectives are achieved.

Would you like to be recognized both internally and externally as a thought leader? Sought after for your expert insight? In this role, you will in turn grow Expedia Group’s visibility and leadership within the external marketplace whilst influencing industry trends.

What you'll do

  • Focus primarily on leading a multiple-level team within Market Management and regional partner accounts.  You will hire, engage, motivate and develop a team of Directors, Area Managers, Senior Market Managers, Market Managers, Associate Market Managers, and Market Associates
  • Coach peers and your teams in executing market strategies and guide the team in prioritizing business opportunities, and in supporting complex partner relationships in the field
  • Execute a leadership strategy and aim to drive further marketplace success by creating a regional account management and acquisition plan; play a leading role in implementing cross-functional Expedia Group activities
  • Gain deep insight into the market through developing long-term strategic alliances and partnerships that increase the company's competitive advantage and deliver intelligence into internal bold tools
  • Participate in industry events and speaking engagements to share deep industry knowledge, forming long-term, influential relationships in the process, always representing the Expedia Group
  • Focus on developing mutually collaborative relationships across Expedia Group in the pursuit of innovative opportunity development; drive internal, cross-functional navigation to facilitate and solve issues encountered by the team
  • Influence external decision makers to partner with Expedia and to expand Expedia’s industry influence within various markets; monitor the industry for creative ideas and solutions that can be used with partners
  • Lead and inspire the teams by communicating strategy and market insights, fostering an agile work environment, identifying and coaching talent, and building an external and internal pipeline

Who you are

  • You must have demonstrable experience in the US and ideally the New York City/high volume region, including but not limited to localizing and executing strategy for the region
  • Dynamic experience in handling geographically dispersed organisations, with several layers of management, preferably in the technology, e-commerce or travel industry
  • You have demonstrated past success in mentoring and building organisations that cater to long-term customer account management relationships
  • You will monitor and successfully lead individual marketplace success with the core goal of exceeding weekly and monthly targets
  • Execute marketplace initiatives that have a strong eye on maximizing margin opportunity, obtaining lodging rates and availability information, and implementing strategies to continuously improve relationships with our supply partners
  • Drive relevant data sets and deliver actionable information to the assigned customer base and internal stakeholders
  • Excellent knowledge and understanding of yield management principles and practices
  • Strong focus on building high performing, diverse and inclusive teams with a “get it done” attitude
  • Experience working in a flexible, dynamic, ever-changing and challenging environment, ideally in a matrix structure with experience of navigating large organizations

Why join us:

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.  

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®,®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions,™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.


Job Category
Partner Services Group

Job Function

United States - New York

Job Type
Full-Time Regular

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