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Senior Market Manager, Partner Success, Thailand

Thailand - Bangkok

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Expedia

Senior Market Manager

Thailand

Background:

HomeAway, Inc. an Expedia group company, is the world’s leading vacation rental marketplace with over 1.2 million listings in 193 countries. Our global platform spans across over 40 websites and 22 languages.

As a part of that family, HomeAway Asia is a rapidly expanding business established in 2012, with a main focus on emerging markets growth while having that same commitment to helping families and friends find a perfect vacation rental that creates unforgettable travel experiences together.

Role Purpose:

The Senior Market Manager is responsible for leading a small team of Market Management professionals to meet and exceed the Thailand performance targets for HomeAway.

A leadership position critical in the evolution of HomeAway in the region; this role will nurture an enthusiastic team in a key market which presents challenging and exciting opportunities to accomplish unparalleled levels of growth.

Responsibilities:

  • Manage and coach a small team of people to exceed team goals.
  • Achieve individual and team revenue, conversion and listing acquisition targets.
  • Provide support, guidance and a point of escalation to the team.
  • Conduct daily/weekly meetings with the team.
  • Localize and execute the HomeAway strategy.
  • Achieve area content and listing quality targets by executing strategies and through enhanced cooperation with and education of property owners and property managers.
  • Improve engagement with property owners and managers through frequent communication sharing insights and developments which enable listings to improve performance.
  • Generate and maintain an ongoing pipeline of listings to develop.
  • Coach team to comfortably prepare and deliver proposals to existing and prospective property owners and negotiate and settle disputes whilst maintaining strong relationships.
  • Own, negotiate and manage ‘key’, high volume commercial partners to drive performance.
  • Access business information systems and use data to make informed and intelligent decisions. Coach team in the use of data.
  • Organize small group seminars and host online webinars to increase awareness and educate property owners.
  • Maintain local knowledge of day-to-day developments relating to the holiday rental market and identify opportunities as and when they arise.
  • Suggests improvements to existing sale/account management processes.
  • Prepare monthly and quarterly country report.
  • Conduct regular one-on-ones, performance appraisals and execute professional development plans.
  • Develop expert local knowledge of the holiday rental market in assigned territory and accurately assesses and embrace opportunities as they arise.
  • Other duties as may be reasonably required.

Qualifications & Experience:

  • Minimum 4 years of demonstrated sales leadership experience with a small team, preferably for an online or travel-related company.
  • Experience of leading a small team is essential.
  • Experience with Salesforce or similar Customer Relationship Management (CRM) software desirable.
  • High standards of computer literacy and keyboarding skills. Experience with business support software applications such as MS Office (Word, PowerPoint, Excel).
  • Tertiary qualifications in Business, Commerce or Tourism at Bachelor level or equivalent is desirable.
  • Proven ability to plan, identify and develop strong prospects and convert these into profitable new business.
  • Occasional overseas travel required.

Personal Attributes

  • Natural leader.
  • Comfortable at training teams.
  • Strong, confident effective and influencing skills.
  • Exceptional communicator who engages others through credible communication.
  • Exceptional data analysis and problem-solving skills.
  • Strongly developed sales and marketing acumen.
  • Able to engage stakeholder at all levels.
  • Willing to accept an element of risk in order to achieve business outcomes.
  • Resilient and tenacious.
  • Fluency in English is required.

Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-39414

Job Category
Sales Group

Job Function
Telesales

Location
Thailand - Bangkok

Job Type
Full-Time Regular

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