Are you looking for a new challenge? Are you passionate about Travel, Technology, and solving tough problems for the Customer? Does building the foundations of a highly scalable customer care platform linking customers and travelers from different channels like chat, mobile web and voice interfaces to intelligent virtual agents excite you? Do you like to tackle a variety of Business and Technology problems? If so, here is an excellent opportunity for you. We are seeking a premier technology leader to lead a talented group of engineers in building game changing omni channel conversational experiences. These conversational experiences drive customer journeys across the customer care platform supporting multiple EG brands, lines of business and external EG partners across the globe.
Our team loves the mission of providing intelligent solutions to our customers. If you are a strong technology leader, with a growth mindset and one who loves challenges, we want to hear from you!
As a part of GCO Tech, you will be responsible for building and managing a capable world-class team which can deliver on the vision for the Customer Care Platform.
WHY JOIN US:
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.
#LI-JA1Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.