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User Experience Researcher

United States - California - San Francisco

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Hotwire

About Hotwire:

Launched in 2000, Hotwire is one of the earliest innovators in the online travel arena and part of the Expedia Group family of brands.

Our roots are in California, and we also have offices in Seattle along with an important and fast-growing product & technology presence in Gurgaon, India. Hotwire has the energy and pace of a startup, plus the stability and backing of the incredible Expedia family of companies. Hotwire’s culture centers around delivering value to customers and supply partners by being passionate about building great products with the latest and greatest technologies available. We pride ourselves on our organizational transparency, a bias for action and a customer-centric approach to everything we do.

Hotwire differentiates itself as a brand within the travel marketplace by offering a unique core value proposition for customers and suppliers with our opaque pricing model. This concept revolves around offering great bargains on hotel room nights without sharing the specific name or location of the hotel until the booking is complete. By giving this flexibility to our suppliers, we can offer great value to our customers. Hotwire also offers a full retail suite of other travel products that can fulfill virtually any customer travel need.

About the role:

Do you want to make an impact? Would you like to see your work affect people's travel choices in real time? Are you passionate and dedicated to the mission?

Hotwire is seeking a UX Researcher to join our Product Labs team. This team plays a vital role in shaping how we build our product now and inform what our product should be in the future. Researchers work closely with product managers, designers, and analysts to develop deep insights about our users' behaviors and attitudes, and share results and actionable recommendations across the company.

You conduct generative research to explore new opportunities, test concepts as they are being developed, and lead evaluative research of our current product. Your recommendations balance business goals and user needs, and you will act as a strategic partner alongside stakeholders to drive customer-centric solutions after the research is complete.

You are an excellent communicator and a flexible teammate who can thrive in our dynamic work environment. You drive research projects autonomously and bring clarity to ambiguity. You are comfortable working closely with passionate members from other teams who care deeply about creating experiences that help people travel more.

Essential Responsibilities:

  • You scope out and execute user research projects (often with overlapping timelines), and you provide insights that will drive key product decisions—from the strategic discovery about user needs to tactical evaluations of design decisions.
  • You have a strong understanding of the strengths and shortcomings of various qualitative and you apply quantitative research methods, including when and how to use them during product phases.
  • You build a deep understanding of the customer's voice and their values, needs, behaviors, and goals, and help evangelize that voice within the company.
  • You serve as a subject matter authority on our customers’ for assigned channels and domains.
  • You partner with other customer data teams (e.g. consumer operations, analytics, etc.) to uncover larger user trends and determine strategies for further investigation and/or synthesis.
  • You collaborate closely with multiple teams within Hotwire to identify and prioritize research topics in a fast-paced environment.
  • You share research findings with product teams and the company at-large by creating and distributing compelling reports/artifacts and presentations.

Requirements:

  • Bachelor or Masters in Human Factors, Human-Computer Interaction, Experimental Psychology, Cognitive Science OR comparable UX research experience
  • 4+ years of experience within Product organizations, utilizing a variety of research methods, including user interviews (remote and in-person), usability/user testing, and surveys
  • Willingness to take initiative, run with projects, and speak up when support and guidance is needed
  • Ability to communicate and coordinate cross-functionally in order to engage stakeholders from across the organization
  • Proven experience working with key company stakeholders, with the ability to educate teams about user research and design thinking methodology
  • Excellent knowledge of research principles and experiment design & facilitation
  • Strong verbal, written, and visual communication skills

Bonus:

  • Strong experience driving results with mobile platforms/mWeb
  • Working knowledge of quantitative methods, behavioral analysis, and statistical concepts
  • Demonstrated experience with design thinking methods and brainstorm facilitation

Why Join Us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

#LI-BF

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-39663

Job Category
Technology Group

Job Function
UI/UX

Location
United States - California - San Francisco

Job Type
Full-Time Regular

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