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Launch Manager, LATAM

United States - Florida - Miami

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Expedia

Launch Manager

Reporting to the EMEA & LATAM Launch Lead, EPS are looking to recruit a Project Manager to fulfill the regional role of Launch Manager for LATAM. This role is key for the growth of EPS globally and demands very high caliber individuals who can demonstrate good project delivery experience along with exceptional customer facing skills.

As a key member of the Partner:Connect team, the role is external partner facing and 100% focused on ensuring that we launch new partners quickly without compromising quality/productivity. The main responsibilities of your new role are to undertake project management across small and large partners within the portfolio. You will coordinate internal and external partners providing planning, configurations and advice. You will work to build rapport with our partners and they will enjoy working with you because of your understanding of their needs and solid consultancy approach.

You will have good organisational skills and a keen eye for detail, whilst still being able to see the big picture. You will work across strategic initiatives providing expertise from the launch team being an advocate of the partners needs and the End-to -End processes.

What you’ll do:

Core Responsibilities

  • Manage launches across LATAM coordinating with multiple internal and external partners
  • Work with partners to understand their requirements and how our solutions will help meet these
  • Coordinate teams across the business and Facilitate Partner requests
  • Contribute to internal projects and initiatives
  • Help with pre-sales and RFPs when possible/ required

Coordinate requests and resources

  • Lead a shared project plan with each partner
  • Raise and Track resourcing/ feature requests across EPS
  • Liaise directly with 3rd party technology providers who are performing development work on behalf of the partner
  • Actively identify and address any delays
  • Chair Weekly Launch Meetings

Schedule Workshops and Reviews:

  • Scheduling kick off calls or workshops with the relevant individuals across Partner:Connect and Partners organisation
  • Run the site review process to assess compliance against the launch requirements and take appropriate action internally or with the partner

Ensure Visibility and Reporting:

  • Track the status of each partner and ensure that all teams understand where the partner is in the launch process documenting risks or issues related to the launch
  • Help manage the pipeline with the commercial representatives on when launches can take place and be prioritized

Align Post Go Live Service Support:

  • Every launch needs attention during the initial weeks of Live running. The accountable person should also take ownership of ensuring that the partner continues to get FastTrack support during this PGLS phase
  • You will have visibility of every support request raised from the new Partners as well as the ability to raise issues quickly if the request is delaying progress
  • You will ensure the Commercial Rep is briefed on any issues
  • Post Go Live Review - if deemed appropriate, the Partner:Connect team can be called on to perform a technical PGLS review to focus on performance and optimization
  • Coordinate Optimization support where needed

Who you are:

You’ll fit this role if you have:

  • Fluency in written and spoken Spanish and English is required
  • Current PMI or Prince2 Practitioner Certification is highly advantageous
  • Good Project and Release management experience
  • Some experience with Salesforce CRM, or a similar Cloud based CRM, will be a great advantage
  • Good facilitation & partner facing experience
  • Some experience in Process Mapping is highly advantageous
  • Good interpersonal skills and experience working with both business and technical teams
  • Ability to work independently with limited supervision and with other department personnel in a very dynamic and timeline sensitive work environment
  • Multicultural awareness and experience working internationally
  • Be articulate with good presentation and written communication skills.
  • Strong documentation management standards and version control
  • Ability to develop a keen understanding of the client’s business, industry and needs
  • Strong teammate with an adaptable and flexible approach

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

About Expedia Partner Solutions

The travel market never stands still. At Expedia Partner Solutions (EPS), we’re smack in the middle of it. We unlock the power of Expedia Group for thousands of travel partners around the world and create the tools & technologies that help millions of travelers find the perfect accommodation, car hire, & flights for their next trip. We offer the chance to work with the brightest minds in the industry in an energetic, collaborative and truly international work environment. We are passionate about innovation, creative problem-solving and –making sure we have fun while we’re doing it!

Why build your career at EPS?

  • We're re-inventing travel, one day at a time -- it's an exciting challenge. We're super-motivated and setting the pace.
  • We've got the scope and the freedom to make a difference. We don't do ordinary.
  • We work with some really smart partners - from loyalty marketing whiz kids to the world's leading airlines and travel agents.
  • We're a team of passionate, hard-working travel enthusiasts. We just love what we do.
  • We define the questions, not the answers, for an industry that changes every day. Isn't that cool?
  • We want everyone on our team to have the resources to succeed in their career
  • We get to do all of this in beautifully designed offices around the world

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-39771

Job Category
Management Group

Job Function
Program Management

Location
United States - Florida - Miami

Job Type
Full-Time Regular

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