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Sr. Strategic Account Manager

United States - Washington - Bellevue

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Expedia

Join us and make an impact!

Are you an energetic professional that wants to grow a marquee loyalty partnership?

Do you enjoy working with leaders and subject matter experts across large organizations, including technology, finance, call center operations and more?

In the Sr. Strategic Account Manager role you will play a key part in growing partnership profitability based on improving operational delivery and efficiencies through effective relationship building. You will be a primary point of contact both for partners and key internal stakeholders, and work with senior and executive level management while thinking strategically about business, operational, and technical challenges to grow profitability, run the business smoothly and deliver value to the partner’s customers. You will have ownership of areas that include reporting operations, data analysis, fulfillment/reconciliation, call center partnerships, and more.

If you are a “jack of all trades” in online travel & loyalty fulfillment, with experience in product & technology, customer service, call center operations, merchandising and business intelligence, this role is for you!

We are looking for self-starters that enjoy variety, have some experience in operations, exude a positive attitude, act with urgency and enjoy collaborating to achieve results.

What you’ll do:

  • Understand the big picture and overall business/product/technical vision for EPS to relentlessly strive for supporting the short and long-term business goals of the partner
  • Embody the Expedia Group principle “One Team” to establish strong relationships around the EPS organization with multiple teams including call center operations, finance and more
  • Develop and demonstrate strong partner relationships in order to understand the partner needs, advocate on their behalf within Expedia, and deliver solutions that are mutually beneficial
  • Liaising with the call center operations team to ensure a commercial lense to maximize efficiency while attaining partner objectives and customer satisfaction
  • Coordinate with internal and external partners to find opportunities to grow customer awareness and engagement with the program
  • Drive or coordinate operational reporting & analysis to provide recommendations on key initiatives, either using reporting tools or via analytics or reporting teams
  • Lead progress towards achieving joint operating metrics and key drivers that includes collaborating with several functional teams
  • Track and raise issues as appropriate; communicate when projects and processes are at risk
  • Develop and maintain a thorough working knowledge of the contractual agreement and terms
  • Drive and participate in partner business management functions including reporting, business reviews and more
  • Build account plans with partner to drive growth and profitability

Who you are

You’ll fit this role if you have:

  • Bachelors degree required
  • 5 years of online travel or ecommerce experience in account management, data analytics, operations, product or marketing
  • Analytical skills and ability to make data-driven recommendations in an extremely quantitative environment; Deep understanding of Microsoft office products including Power Point and Excel; Business Objects, Tableau or QlikView experience a plus
  • Demonstrated strong communications skills including presenting to groups, powerful written communications and ability to simplify technical information
  • Previous relationship management experience & excellent social skills (written and verbal)
  • Demonstrated ability to put yourself in the shoes of customers to drive service improvements
  • Demonstrated strong attention to detail
  • Ability to collaborate cross-functionally with internal and external groups to effectively execute projects on time and on budget
  • Ability to work autonomously with goal/objective-set direction and own multiple projects simultaneously with varied timelines
  • Strong organization skills and intense attention to details such as billing, contract terms, commissions, etc.
  • Experience with loyalty, credit cards, ecommerce or travel programs a plus

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

About Expedia Partner Solutions (EPS)

The travel market never stands still. At Expedia Partner Solutions (EPS), we’re smack in the middle of it. We unlock the power of Expedia Group for thousands of travel partners around the world and create the tools & technologies that help millions of travelers find the perfect accommodation, car hire, & flights for their next trip. We offer the chance to work with the brightest minds in the industry in an energetic, collaborative and truly international work environment. We are passionate about innovation, creative problem-solving and –making sure we have fun while we’re doing it!

Why build your career at EPS?

  • We're re-inventing travel, one day at a time -- it's an exciting challenge. We're super-motivated and setting the pace.
  • We've got the scope and the freedom to make a difference. We don't do ordinary.
  • We work with some really smart partners - from loyalty marketing whiz kids to the world's leading airlines and travel agents.
  • We're a team of passionate, hard-working travel enthusiasts. We just love what we do.
  • We define the questions, not the answers, for an industry that changes every day. Isn't that cool?
  • We want everyone on our team to have the resources to succeed in their career
  • We get to do all of this in beautifully designed offices around the world

#LI-SL1

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-39945

Job Category
Marketing Group

Job Function
Alliance/Partnership

Locations
United States - Washington - Bellevue
United States - Illinois - Chicago
United States - Texas - Irving

Job Type
Full-Time Regular

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