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General Manager (NZ)

New Zealand - Auckland


Vrbo, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands.

As the New Zealand (NZ) General Manager you will define and deliver the business strategy and objectives for, part of Vrbo, an Expedia Inc. Company. You will be instrumental in  developing, analysing and drawing market insights into the local retail environment in order to drive business success. You will be the external face of the organisation in New Zealand, dealing with property managers, partners, media and government stakeholders.  You will be responsible for meeting financial targets, leading and coordinating the NZ team to achieve outcomes by providing detailed analysis, planning and organisation across all relevant contributing areas and supporting the implementation of our business initiatives end to end. The role will report directly to the ANZ Regional Director, based in Sydney.

What you’ll do:

  • Lead and inspire a positive culture through high levels of staff engagement, coaching and development.

  • Manage the P&L of New Zealand, responsible for reviewing financial statements, sales and activity reports, and other performance data to measure productivity, goal achievement and to determine areas needing cost reduction and/or program improvement where relevant.

  • Be the face of NZ HomeAway attending media appearances, PR opportunities, managing opportunities with government relations and other Marketing/sponsorship opportunities.

  • Understand supplier and traveller needs and what HomeAway needs to do to serve those needs while increasing market share.

  • Analyze Vrbo's local retail performance and diagnose problems and areas of opportunity for improvement. Understand and defend against key competitors in the markets.

  • Develop data-driven insights that achieve higher levels of traffic, booking conversion, new listing adoption, listing renewal, supplier adoption of key listing enhancements and monetization.

  • Working across the matrix with marketing, partner success (sales), customer experience (support) and product management to implement programs designed to optimize Vrbo's performance in New Zealand.

  • Play a key role developing budgets and forecasts to drive adoption and usage of existing and new features: expand e-commerce platform and work with Product/CS/Sales/Marketing to promote e-commerce features and usage to all customer segments.

  • Provide regular reporting to the company on the business results and key drivers of metrics for our business in New Zealand, including performance across top origin and destination markets.

  • Partner with respective Business Unit Leaders to determine staff requirements  

Who you are:

  • Bachelor's degree required; MBA preferred

  • 6+ years of Management experience (post-bachelor) or 3+ years of Management experience (post-MBA) required

  • Experience with Government relations and/or public relations is preferred

  • Experience managing a P&L and other performance data

  • Exposure to business development, customer relationships and marketing would be advantageous

  • Deep knowledge of the travel industry, including key players, market trends, high level requirements and success factors from a supply perspective (preferred)

  • Proven excellence in program/project management and change management

  • Strong written, verbal and presentation skills and ability to influence. Media exposure advantageous.

  • Ability to work both at the “30,000-feet” level for the overall business, as well as the “ground” level to gather insights or drive execution

Delivering on our Values:

  • Participation: Taking prompt action with a tenacity for solving problems to accomplish objectives and achieve goals beyond what is required; being proactive.

  • One Team: Using appropriate methods and interpersonal styles to develop, motivate, and guide the team to attain successful outcomes and business objectives. Key actions may include inspiring and sustaining team cohesion, promoting team processes by setting up consistent procedures, celebrating team successes and helping the team overcome barriers.

  • Scientific Mindset: Using economic, financial, market, and industry data to understand and improve business results; using one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and tactics.

  • Mastery: Continue to support and drive an organisational culture that leads to greater excellence or continuous improvement. Inspires high levels of group performance by communicating and modeling the organisation’s vision and values.

  • Openness: Gains the trust of cross functional stakeholders and business partners by being honest and consistent, keeping commitments, exchanging ideas openly, and treating them with respect.

Why Join Us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®,®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions,™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.


Job Category
Management Group

Job Function
General Management

New Zealand - Auckland

Job Type
Full-Time Regular

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