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Junior Corporate Travel Consultant - Berlin

Germany - Berlin

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Expedia

Egencia is Expedia Group’s business travel company. In the same spirit, we are pioneers in the industry. Always solutions oriented, we value human contact. Egencia's teams collaborate globally to provide business travelers with the best possible user experience every single day.

What you’ll do

Following a 9-week training period, during which you will learn about our tools (including Amadeus GDS), methods and company values, you will join a team of 7-10 Corporate Travel Consultants.

You will be in direct contact with our clients via phone and e-mail, providing a high-quality and timely service for all their Business Travel needs.

  • You will accompany our customers from A-Z in their reservations (flights, trains, hotels and car rentals)
  • You will become an expert in Business Travel, and will be able to provide a personalized service to each customer
  • You will be proactive in ensuring immediate assistance to our customers in emergencies (strikes, weather conditions etc.)
  • You will be able to suggest and sell additional services to our customers

Who you are

  • You have excellent written and spoken German, and a professional level of fluency in English
  • You have excellent customer relation and communication skills
  • You are a quick learner, and have good IT skills
  • You are a team player
  • You are able to adapt to and work in a complex, dynamic and multicultural environment
  • You have experience in Tourism or in a customer-facing role
  • You are passionate about travel, and want to ensure the best experience for our clients
  • Preferably a degree in Tourism or in Customer Relations
  • Preferably experience of booking systems (GDS, Air Booking, Hotel Booking etc.)

Why join us

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.  

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-41356

Job Category
Customer Service Group

Job Function
Contact Center Operations

Location
Germany - Berlin

Job Type
Full-Time Regular

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