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Ops & Traffic Analyst II

Jordan - Amman

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Expedia

Job Description

Technology Operations Analyst - Amman, Jordan

We love travel - do you? Come join our exciting team and help us deliver the exceptional technical solutions for the world's # 1 online travel company. Bring your skills, experience, enthusiasm and passion. You'll see your work in the hands of millions of people worldwide as we continue to deliver the future of amazing customer experiences. You will also contribute to creating a fun and innovative environment where brilliant people want to work.The International Operations and Traffic Analytics team ensures the health and availability of Expedia’s applications and services.

The Technology Operations Analyst role will:

Support the production environment through detecting services errors and escalating to engineers and developers

  • Perform application log analysis and develop enhancements that allow applications to better instrument for availability and performance (uptime, success rate, and user experience)
  • Monitor enhancements and automation of new health measurements
  • Identify and partner with application teams for performance improvements based on findings
  • Partner with development teams to ensure relevant metrics are fed into the system for centralized reporting
  • Create custom alerts, dashboards and reports needed for the development, engineering, and operations teams

      

Responsibilities:

  • Work on fixed shift basis outside regular working hours (possibly 10am-7pm or 11am-8pm).
  • Proactively monitor the health of websites, applications, and related services
  • Contribute to incident response on critical applications and infrastructure issues
  • Identify/detect trends and patterns on dashboards
  • Provide support for changes, releases, and incidents
  • Work with development, application engineering and operations teams to monitor and analyze user experience patterns and understand their business and technology requirements
  • Support application deployments and onboarding of new services that require monitoring support
  • Work towards automation of manual tasks whenever possible
  • Create, update, understand, and follow processes and knowledge documents with integrity

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Experience and Qualifications:

  • Most important - a passion to learn! We want people who are curious and eager to develop new skills
  • 1.5 to 3 years’ experience in Web Operations, Application Support, or similar position OR Bachelors/Masters degree in Computer Science, Mathematics, Statistics, Engineering or related discipline
  • Professional experience using log analysis or web analytics tools OR university-level course work in statistical analysis
  • Good understanding of HTML, JavaScript, CSS, and familiarity with typical web practices is preferred
  • Knowledge of eCommerce and especially in the travel domain is a plus
  • Demonstrated ability to construct complex SQL queries or write automated scripts for testing and analysis is great!
  • Drive to ensure user experience and strong customer-centric point-of-view.
  • Experience in Cloud & Enterprise based monitoring tools, such as, Splunk, Cloudwatch, CatchPoint, Seyren etc. is a plus.
  • Ability to communicate effectively in English, both in writing and verbally
  • Great Teammate who works well with other team members and values their efforts and contributions

So, what makes us Expedia? Our cultural norms:

We believe in being Different. We seek new ideas, different ways of thinking, diverse backgrounds and approaches, because averages can lie and sameness is dangerous. Because of this belief, our norms aren't rules or universal at all corners of our company. But they are important to our identity and how we work together. Like our company, these norms will evolve.We are Transparent. We communicate openly and honestly, at all levels, upwards, sideways and downwards. We surface difficult issues quickly, we act, we learn. We organize for Speed. We seek to gather data as fast as possible, and move. Speed allows us to make mistakes and constantly improve. We believe in the Scientific Method. Everyone’s ideas are equal in the face of hard data. We use data to guide but not define our actions. We Lead Humbly. Our leaders serve their teams. None of us has all of the answers, but we are curious and we are always looking to learn. Though our leaders take their responsibilities to our business and their teams incredibly seriously, they never take themselves too seriously. We act as One Team. We look to optimize for the greater good, not just our own, or even our own teams' interests. We are actively interested in the success of others. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

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R-41403

Job Category
Information Technology Group

Job Function
Systems

Location
Jordan - Amman

Job Type
Full-Time Regular

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