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Passionate about delivering an effortless customer experience in travel?
Excited to make a difference for travelers looking to book their dream vacation?
If your are you looking for a new challenge in a fast-paced environment that offers the agility of a start-up but with the resources of a multinational then this could be the next play you're waiting for!
Our mission is to make every holiday rental in the world available to every traveller in the world through our online marketplace. We're committed to helping families and friends find the perfect holiday rental to create unforgettable travel experiences together.
HomeAway is seeking an experienced individual who thrives in a dynamic, rapidly changing environment to join our Global Customer Experience (CE) Operations team. As the European Quality Manager, you will be responsible for monitoring and improving quality as it relates to our agents, policy and processes, both internal and offshore.
This role will contribute greatly to ensure that HomeAway has the processes and capability to meet current and future business objectives. As the manager of our EMEA team, you will also ensure we are building employee capabilities, developing leaders and retaining key talent to meet business objectives. This individual is an expert in all things related to agent and process quality, analytics and meaningful measurement. The position collaborates with Customer Experience departments across the HomeAway global matrix.
Benefits & Perks:
Why join us:
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where extraordinary people want to do their best work, and to provide them to tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.
HomeAway, a world leader in the vacation rental industry, is the place to book beach houses, cabins, and condos with more than two million places to stay in 190 countries. The site makes it easy to find and book the perfect vacation rental for any getaway, often for less than the cost of traditional hotel accommodations. HomeAway is part of the Expedia Group family of brands.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.