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Sales Operations and Process Manager

United Kingdom - London

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Expedia

Sales Operations and Process Manager  

Looking to join a team that relentlessly strives for better, has a bias to action, aims to simplify everything and is passionate towards the operational side of sales? Are you a process driven professional with a hunger to improve the status-quo?  

Expedia Partner Solutions’ global sales operations team is looking for a Sales Operations and Process Manager who will drive the effectiveness and efficiency of our sales teams through close collaboration with various functions to review, improve and implement our sales processes.

What you’ll do:

Own the sales process component (‘the what’) of the Sales Blueprint by:

  • Reviewing the sales cycle and process - does it reflect the needs of the organization and put our partners at the center of our decision making?
  • Establishing what can be improved and working closely with key stakeholders to enable changes in our sales process, especially with the Salesforce.com product and technology team to ensure the system is aligned
  • Driving adoption and compliance of the concepts defined in Blueprint
  • Establishing and using key metrics to measure effectiveness and areas for improvement of the sales process
  • Implementing a regular and ongoing cycle of updating the blueprint sales process based on business changes, insights, and feedback to ensure the blueprint remains relevant in our fast-growing business
  • Updating documentation and driving communication of changes on a regular cadence
  • Create globally consistency and share best practices globally

Maintain and support the process for the termination of our lowest tier of unmanaged accounts

Maintain and support sales compliance initiatives like PCI and OFAC

Review and establish the documentation and implementation of capturing sales process exceptions

Analyse data and use stakeholder feedback to uncover key insights and then work with stakeholders to use this information to optimize sales operations

Support ad-hoc initiatives as required

Who you are:

You’ll fit this role if you have:

  • Prior experience in sales operations, process improvement, or sales roles in a B2B organization and/or travel industry
  • Robust understanding of Salesforce.com and how it can enable and add value to the sales cycle
  • Ability to think like a sales person and intimately understand the B2B sales process and opportunities and challenges surrounding it
  • Strong ability to simplify complex operations and data and effectively communicate this to leaders across all levels of our organization
  • Drive to develop high-standard goals, ideas, and initiatives and derive satisfaction from executing against them
  • Ability to influence and build consensus among internal teams 
  • Highly collaborative spirit and able to work across many functions and build rapport quickly
  • Desire to both see and execute on the bigger picture and get into the detail of required activities 
  • Experience working in a large matrix organization with a fast pace of work
  • Ability to manage complexity and competing priorities
  • High energy and results focused (short-term and long-term vision)

Why join us:

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.  

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-41898

Job Category
Sales Group

Job Function
Sales Operations

Locations
United Kingdom - London
UK - London

Job Type
Full-Time Regular

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