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Senior Account Manager, Retail Distribution

United States - Illinois - Chicago


Sr. Account Manager

Do you have a passion for travel, partnerships, and travel technology?

If you are interested in joining a high performing team at the forefront of travel technology development, this is the opportunity for you!

What is Expedia Travel Agent Affiliate Program (TAAP)?

Expedia Travel Agent Affiliate Program is a powerful, ready-built, web-based booking engine that combines accommodations, flights, packages, activities and car rental. It is one of EPS’s core products designed specifically for agents. It boosts agents' efficiency with an easy-to-use booking engine, with powerful search-and-filter functionality to give agents and their travellers the most relevant options, the first time.

What you’ll do:

  • Lead the strategic TAAP partnerships like your own businesses:
  • Develop and execute growth strategies to increase share of wallet
  • Track and monitor performance metrics and data
  • Collaborate with internal functions on standard methodology sharing
  • Drive analyses to identify areas of risk and opportunity
  • Assist in creation of marketing strategies to increase sales
  • Advise on optimization opportunities
  • Support customer issue resolution
  • Develop strong relationships to improve retention
  • Retain, negotiate and extend new and existing contracts
  • Conduct regular face-to-face visits and ongoing calls
  • Organize activity based on high to low value
  • Focus on strategic account management and performance management by building C-level strategic relationships and acting as a trusted advisor to TAAP accounts at HQ-level
  • Identify API transition potential TAAP accounts and gauge initial feasibility, requirements and interest of potential opportunity with partner
  • For selected accounts you will perform additional API transition activities
  • Work closely with Business Development Manager in the region to ensure smooth handover and/or transition
  • Lead the entirety of the relationship with the partner, including working cross functionally across their organization with commercial, product, customer service, technology, marketing, finance and accounting teams.
  • Maintain a strong understanding of the North American retail travel market while keeping up to date on global trends that affect the industry and organization
  • Grasp the “big” picture for EPS, our TAAP business and the partner, mapping specific plans to address the overall strategy and direction of both parties.

Who you are

You’ll fit this role if you have:

  • Retail travel or B2B technology background preferred
  • Bachelor’s degree required, Master of Business Administration (MBA) degree or equivalent work experience preferred
  • Consistent and strong performance history in successfully leading key accounts and driving revenue growth
  • Self-starter mentality, intrinsically motivated and comfortable blazing a completely new path and defining innovative solutions
  • Experience and interest in working collaboratively with global teams
  • Adaptability to a rapidly changing environment
  • Solution based approach to sales with a good understanding of technology
  • Confirmed history of success in influencing multiple partners to get things done.
  • Excellent analytical and problem-solving skills, must be able to use data to identify underlying trends and make informed commercial decisions
  • Laser focus on execution, displaying superior discipline, attention to detail, organization, time management and prioritization skills
  • Excellent communication skills (written and verbal), ability to adjust communication style to effectively connect with c-suite executives to individual travel agents
  • Team-player mindset, able to build unquestioning relationships and deliver projects on time
  • Excellent judgment through sound, well-informed decision-making
  • Deep understanding of Microsoft office products including PowerPoint and Excel – additional plus for experience with reporting tools (e.g., Tableau), CRM systems and API integrations and inner-workings
  • Lastly, a clear passion for the business of travel

Why join us?

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®,®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions,™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

About Expedia Partner Solutions (EPS)

The travel market never stands still. At Expedia Partner Solutions (EPS), we’re smack in the middle of it. We unlock the power of Expedia Group for thousands of travel partners around the world and create the tools & technologies that help millions of travelers find the perfect accommodation, car hire, & flights for their next trip. We offer the chance to work with the brightest minds in the industry in an energetic, collaborative and truly international work environment. We are passionate about innovation, creative problem-solving and –making sure we have fun while we’re doing it!

Why build your career at EPS?

  • We're re-inventing travel, one day at a time -- it's an exciting challenge. We're super-motivated and setting the pace.
  • We've got the scope and the freedom to make a difference. We don't do ordinary.
  • We work with some really smart partners - from loyalty marketing whiz kids to the world's leading airlines and travel agents.
  • We're a team of passionate, hard-working travel enthusiasts. We just love what we do.


Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.


Job Category
Sales Group

Job Function
Account Management

United States - Illinois - Chicago
United States - Washington - Bellevue

Job Type
Full-Time Regular

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