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Salesforce Support Analyst

United States - Washington - Bellevue

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Expedia

The LPS Salesforce Support Services team supports Salesforce configuration and development needs for thousands of users across different lines of the Expedia business including our Lodging Partner Services, Financial Operations, and Transport groups. The Salesforce Support Analyst role will act as the first tier for support requests from our user base. You have good communication skills and a desire to provide exceptional customer service. This role provides an excellent opportunity to learn and work within the Salesforce platform: Salesforce.com and AWS.

What you will do:

  • Primary work will center on resolving tier 1 support cases in accordance to Priority/SLA requirements.
  • Case management and issue resolution is completed in the Salesforce system
  • Basic Salesforce configuration and resolution of common user problems
  • Trains users and orients them on how to use basic Salesforce functionality
  • Develops and maintains support documentation
  • Performs other duties as assigned including data cleanup
  • Solving production issues

Who you are:

  • Professional customer service skills: solutions mindset, helping nature, positive attitude, real passion for the customer and the customer experience
  • You have excellent analytical skills, are detail oriented, and have the ability to take ownership of the work assigned, and deliver results timely, reliably and correctly
  • Excellent organizational and communication skills
  • Collaborative but able to work autonomously with minimal guidance in a dynamic environment
  • You thrive in a dynamic environment, adapt to change, and multi-task effectively
  • You have experience with Excel. Ability to understand and execute MS Excel formulas (and understand when/why to use them)
  • Passionate about technology
  • Independently driven to learn new applications, technologies, and skills
  • Bachelors Degree is preferred
  • Previous end user of Salesforce or other CRM is preferred (however, no previous configuration experience needed)
  • Previous experience and interest in expanding your software development skills, a plus

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

*LI-EE1

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-42557

Job Category
Information Technology Group

Job Function
Systems

Location
United States - Washington - Bellevue

Job Type
Full-Time Regular

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