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Global Account Manager, High Value Accounts - London

United Kingdom - London

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Expedia

Egencia is Expedia Group’s business travel company. In the same spirit, we are pioneers in the industry. Always solutions oriented, we value human contact. Egencia's teams collaborate globally to provide business travelers with the best possible user experience every single day.

We are rewriting the book on how companies and their employees arrange travel. Rare in the market, we operate like an agile and entrepreneurial start-up but we are backed by one of the world’s largest travel groups Expedia Group. Expedia has invested twice the amount on technology advancement in the last year than any of Egencia’s competitors and this means we’re growing, and growing fast.

The Global Account Manager, Strategic Accounts, is responsible for leading the global client relationship with their portfolio of Strategic Accounts. This role acts as the client’s primary global liaison and will lead the Regional Account Management Team in strategic planning and delivery to ensure client’s business objectives are successfully mapped, aligned within the Regions and achieved. A key objective of this position is to develop multi-dimensional relationships with our clients, to ensure we are constantly reviewing the progressive travel environment to providing simplified solutions for their World-Wide travel needs. We partner with our clients and mutually work to craft and achieve key initiatives to support global consolidation and alignment.

Our Strategic Account base represents Egencia’s largest global clients, with over €40M in travel expense with a presence in more than one Region. In this segment of the business, the ratio of accounts to Account Managers is limited and based on the global volume as well as the complexity of client support.

What you’ll do

  • You will grow and retain Egencia's largest global accounts and strategic partnerships by ensuring overall client happiness with Egencia offerings
  • You will get results through strategy and planning; building and executing on business plans globally in partnership with our clients
  • You will lead global alignment and consolidation with the Regional Account Management team, including the development of regional business plans and initiatives
  • You will create and deliver quarterly and annual reviews for the business globally
  • You will develop consultative relationships with decision makers at multiple levels of the client organization
  • You will liaise with internal teams and external Partners to lead and deliver clients requirements

What You Will Bring:

  • Demonstrated ability to balance across multiple markets and/or regional geographies
  • The ability to drive actions and achieve results; leading both initiatives and projects to completion
  • Capacity to build presentations and present information in a concise, professional and consumable manner
  • Contract negotiation skills
  • You embrace leading in a complex environment; driving simplicity in solutions
  • Basic reporting skills, ability to build reports in excel and provide directional analysis

Who you are

  • You are passionate and possess commercial global account management experience
  • You potentially will have handled accounts above €40M in value across multiple markets and regions
  • Strong working knowledge of APAC, European, LATAM and North America Regions, including geographies, culture and business protocol
  • Travel will be required at 40%+, ability to travel as needed both nationally and internationally

Why join us

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.  

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

*LI-VB1

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-43115

Job Category
Sales Group

Job Function
Account Management

Location
United Kingdom - London

Job Type
Full-Time Regular

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