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Are you looking to join a team at the forefront of eCommerce? Do you want to be part of a Global, multicultural, team?
Expedia is the world’s largest full service online travel agent, and one of the most advanced and technology-savvy eCommerce company in the world. This position offers an unusual opportunity for a talented eCommerce Specialist who wants to learn state-of-the-art eCommerce, customer experience, and automation. The team is open for this role to be based in London or Singapore.
Maintain the quality of our local customers’ experience. You will monitor daily the performance of our platforms (desktop, mobile, app), in search for issues affecting the quality of our local customers’ experience and work to resolve them.You will contribute to regular performance discussions, by helping to provide visibility of performance, highlighting opportunities for improvement, and driving the execution of performance improvement action plans.
Make our customer experience locally relevant. Based on quantitative and qualitative research (some of it conducted by you), you will partner with other teams at Expedia to design and test improvements to our local customers’ experience, for example through product A/B testing or the introduction of new payment methods.
Scale your work. You will help to scale Expedia’s operations, by identifying opportunities for automation, and working with other teams at Expedia to develop and test automated solutions.
Friendly, mature, humble, honest, meticulous and a self-starter
Self-motivated and able to work well both as an individual and within a team.
Strong experience in a business analyst, customer experience, eCommerce, strategy or management consultant role, with proven record of increased responsibility and complexity.
Strong analytical skills, and capacity to learn quickly and simplify complexity.
Proficiency in Excel required, and in SQL and Adobe Analytics Marketing Cloud a plus.
Strong business sense and ability to make things happen: able to derive business decisions from analyses, and drive the execution of those decisions.
Able to communicate results of analysis clearly.
Strong project management skills, including the ability to juggle multiple projects at a time, prioritize effectively, and meet deadlines.
Strong relationship building skills and the ability to maintain high confidentiality, be tactful and apply discretion when dealing with people
Ability to thrive in fast-paced environment and work under pressure in challenging situations
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them with the tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.
#LI-HR1Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.