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Supply Support Analyst

United Kingdom - London

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Expedia

Location : One of the best place to work in the UK ! Angel - London   >> youtu.be/b_H5W4yEncQ << 

Expedia Partner Solutions (EPS) is B2B partner-focused arm of Expedia Group ​is growing and we are looking for our new Supply Support Analyst to join the team !

EPS is the youngest and fastest growing company within Expedia Group! We are a global B2B business that powers the hotel business through multiple industry segments, including the online, retail, loyalty, air and thousands of other partners through its API and template solutions.

What you’ll do

Within this role, you would provide operational support and serve as subject matter guide for the Supply Support process. You will bridge two big key internal partners bringing collaboration and efficiency to the role!

You will involve close collaboration with various departments and regions across the organisation and communicate with stakeholders at different levels of seniority. You will work closely and professionally with the EPS Sales team alongside other EG departments to ensure the best resolution.

  • Provide support in resolving and investigating complex supply situations to assist the EPS sales team in our partnerships with affiliates.
  • Coordinate with EPS and other EG internal teams to escalate issues of technical and business nature for proactive improvements.
  • Educate various teams across the organisation about the EPS business, Expedia's hotel supply system and our team’s supply support function.
  • Maintain and report on status of the supply support process, with objective to surface obstacles such as reoccurring issues, alongside opportunities to improve operational practices.
  • Maintain in-depth understanding of assigned systems (e.g. Expedia's hotel supply system, EPS support ticket system (Zendesk), etc.) and associated commercial impact.
  • Writing Knowledge Base articles.
  • Be highly effective in managing multiple projects simultaneously

Who you are

You’ll fit this role if you are

  • Comfortable with Microsoft Office, particularly Excel, where you will be expected to extract insights from data and occasionally present via PowerPoint
  • Independently driven to learn new applications, technologies, and keep up to date on new features/information
  • Fluent proficiency & comprehension in English required, other languages are a plus
  • Skilled problem-solver analyst that enjoys a challenge
  • Well-organised individual that quickly adapts to changing prioritisations
  • Capacity to work independently with minimum supervision, coordinate work within the team and make independent decisions.
  • Flexibility and willingness to assist where and when needed as directed by management
  • Professional, “get it done” attitude and work ethic, proactive follow-up skills.

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Join us to disrupt | youtu.be/hjcJ6SLvxgw | and have a look at what could be your career at Expedia | youtu.be/Y4svv-fIeGM |

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Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-44112

Job Category
Customer Service Group

Job Function
Contact Center Operations

Locations
United Kingdom - London
UK - London

Job Type
Full-Time Regular

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