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Technical Writer

United States - Texas - Austin


At Vrbo Customer Experience, we are seeking a Technical Writer with a strong technical mind to join the Global Content team. Are you a person who thrives in a dynamic, ever evolving marketplace? Do you have a real passion for helping millions of people every year? The Technical Writer will craft and deliver creative content solutions for internal audiences. We require phenomenal attention to detail, the ability to track project guidelines and timelines, and precise documentation skills.

What You’ll Do:

  • Research and revise content.

  • Partner with product, IT, and internal stakeholders create tool and process documentation for product releases, policy change, tool build, test, or update.

  • Build and iterate content management strategies that support product development.

  • Collaborate with internal Subject Matter Experts (SMEs) to develop process and content.

  • Run content projects and tasks.

Who You Are:

  • 3 years of experience in a content creation ot process documentation role

  • Knowledge of a call center environment and the needs of customer service representatives

  • Familiar with UI/UX design and branding/templates

  • Excellent partnership and interpersonal skills

  • Confirmed organizational and project management skills

  • Experience working in a dynamic, continuously evolving environment

  • Capability to make rapid progress on multiple projects at a time

  • Ability to work well independently

  • Validated technical competency with CRM applications such as Salesforce

  • Flexibility and ability to work among teams, especially in an agile environment

  • Are you fluent in a foreign language? That is a plus

Benefits & Perks:

  • Competitive health and insurance benefits.
  • Competitive salary.
  • Annual target bonus or commission.
  • Parental leave for up to 20 weeks (dependent on eligibility).
  • Paid vacation and sick time.
  • Employee Stock Purchase Program.
  • Free snacks and beverages.
  • Frequent company update talks with our leadership team.
  • Free listing on
  • Electronic, adjustable stand-up desk.
  • Discounted Metro & Rail pass.
  • Casual dress.

Why join us:
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
Our family of travel brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®,®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions,™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.
About Vrbo
In 1995, Vrbo introduced a new way for people to travel together, pairing homeowners with families and friends looking for places to stay. We were grounded in one purpose: To give people the space they need to drop the distractions of everyday life and simply be together. Since then, we've grown into a global community of homeowners and travelers, with unique properties in 190 countries around the world. Vrbo makes it easy and fun to book cabins, condos, beach houses and every kind of space in between.

Vrbo is part of HomeAway and the Expedia Group family of brands and offers homeowners and property managers exposure to over 750 million visits to Expedia Group sites each month. To learn more, visit

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.


Job Category
Customer Service Group

Job Function
Contact Center Operations

United States - Texas - Austin

Job Type
Full-Time Regular

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