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Director, Relationship Management (Co-brand) (12 month FTC)

United Kingdom - London

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Expedia

Position Overview:

Do you want to be part of a dynamic, customer-focused organisation? At Hotels.com we are constantly developing propositions that are simple, generous and relevant and we’re looking for a Director, Co-brand to join the Global Customer Marketing team to launch a new co-brand credit card product. Relationship Management will be at the heart of the role and you’ll have responsibility for working with both internal teams and externally with our bank and network partners to ensure the successful launch and marketing of the co-brand product. You’ll facilitate new processes and ways of working to build a highly functioning cross business team that delivers a market leading offering.

This is a 12 month Fixed Term contract initially.

What you’ll do:

You'll be responsible for the launch of the new co-brand product in the US, specifically

  • Building relationships with key internal and external business partners, creating a well-functioning cross discipline team across brands
  • Ensure seamless communication so that everyone is on the same page and partners are up to speed and bought in
  • Understand the priorities, motivations of partners and team members, and develop strategies to best service those needs
  • Responsible for negotiating and agreeing commercial decisions
  • Ensure clear and agreed joint project plan to achieve launch timescales, holding people accountable on delivery and utilising support and expertise we receive from them
  • Manage risks and trade-offs, balancing delivery of a strong customer centric offering with speed to market and commercial optimisation
  • Own and optimise initiative prioritisation and project intake process, effectively triaging requests
  • Support delivery teams via effective problem solving and as a route for senior issue resolution
  • Effectively manage the team dedicated to the product across marketing, tech, product, financial disciplines and including 3 direct reports
  • Develop and achieve agreement on a cross channel marketing plan for launch
  • Management of budgets to maximise return and set up for long term success of the co-brand product

Who you are:

  • Have previous experience in successfully launching a co-brand credit card product
  • Have very strong partner management & interpersonal skills, including the ability to influence, motivate and gain consensus across all levels of the organisation
  • Experienced in managing complex and cross functional product launches
  • You should be a commercial thinker; understanding the impact of decisions you make and able to see the bigger picture
  • Be a strategic planner and easily translate vision and strategy into clear, actionable deliverables
  • Be a self-starter with experience working effectively in an ambiguous and dynamic environment
  • Adept at navigating the complexities of highly matrixed organisations
  • Willingness for frequent travel to the US

We believe in flexible working and this role could be fulfilled on a flexible working setup; this can be discussed during the interview process.

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We passionately strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-44333

Job Category
Marketing Group

Job Function
Marketing

Location
United Kingdom - London

Job Type
Full-Time Fixed Term

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