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Do you love to solve puzzles? Do you get comfort from a meticulous organization?
As a Problem Support Analyst, you will own and drive bug resolution for our partners. You will diagnose details regarding reported bugs, identify which bugs are most important to address in order of priority, and communicate with partners and internal team members to improve our services.
In this role, you will act as a liaison between our partners, front-line support staff and our development teams to find reasonable solutions for issues that have been brought to our attention. You will report into the EPS Technology organization. A real passion for travel and technology combined with technology expertise, superb communication skills and intuition for business are critical to an Analyst's success in our team. You operate with a truly customer-focused mindset and have are dedicated to solving problems. This is a collaborative position across the team and with your internal & external partners.
Required Experience and Qualifications:
Preferred Experience and Education Guidelines:
Why Join Us:
Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.
Whether you're applying for engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.