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Strategic Account Manager

United States - Missouri

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Expedia

Are you an ambitious, highly motivated, sales professional looking for a unique opportunity with a luxury tour operator?

We are looking for an innovative thinker with travel industry experience, capable of handling customer relationships, reporting on trend analysis and finding creative solutions to traditional challenges while creating a demand.

What You’ll Do

  • The SAM is responsible for maintaining existing agent and agency relationships and identifying new strategic revenue growth opportunities within their account base.
  • Maximize relationships to insure the highest level of account penetration and successful booking conversion.
  • SAM is required to use strategic selling skills to achieve or exceed overall annual sales revenue goals.
  • Build trust with customers, partners and colleagues through positive, engaging conversation through email, phone, text or messenger platforms, depending on customer preference.
  • Support event planning efforts including detailed itineraries and budgets for familiarization trips, trade shows and other calendar events. Travel required 30% of time, which would include overnight and weekends
  • Timely reporting through advanced computer skills, including proficiency in Tableau, PowerPoint and Outlook.
  • Be influential and creative in Social Media to network with existing and new customers and partners.
  • Maintain swift response time for client inquiries or customer service issues.
  • Effective verbal and written communication skills with the ability to present information in a clear and concise manner to a variety of audiences.

Who You Are:

  • Strong organizational skills with high attention to detail.
  • Ability to multi-task and work under pressure both in a team setting and independently.
  • Impeccable and immediate follow up – internal and external.
  • Flexibility and high level of comfort working in a fast paced, constantly evolving environment.
  • Ability to effectively and clearly communicate, both orally and written.
  • Adaptable and relatable communication skills while maintaining luxury Classic standards
  • Strategic analytical thinking combined with sound execution.
  • Ability to be completely well versed and educated on all Classic tools and technologies.
  • Position can be based in St. Louis, MO or Kansas City, MO

Why Join Us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where extraordinary people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-44935

Job Category
Sales Group

Job Function
Sales/New Business Development

Location
United States - Missouri

Job Type
Full-Time Regular

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