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EPS Operation Analyst

India - Gurgaon


Position Overview:

We love travel - do you? Come join our exciting team and help us deliver the exceptional technical solutions for the world's #1 online travel company. Bring your skills, experience, enthusiasm and passion. You'll see your work in the hands of millions of people worldwide as we continue to deliver the future of amazing customer experiences. You will also contribute to creating a fun and innovative environment where brilliant people want to work. The Partner Availability Resiliency Optimization team ensures the health and availability of Expedia’s partner applications and services.

What you'll do:

  • Support the production environment through detecting services errors and escalating to engineers and developers
  • Perform application log analysis and develop enhancements that allow applications to better instrument for availability and performance (uptime, success rate, and user experience)
  • Monitor enhancements and automation of new health measurements
  • Identify and partner with application teams for performance improvements based on findings
  • Create custom alerts, dashboards and reports needed for the development, engineering, and operations teams
  • Proactively monitor the health of websites, applications, and related services
  • Contribute to incident response on critical applications and infrastructure issues
  • Identify/detect trends and patterns on dashboards
  • Work with development, application engineering and operations teams to monitor and analyze user experience patterns and understand their business and technology requirements
  • Support new partner launch
  • Work towards automation of manual tasks whenever possible
  • Create, update, understand, and follow processes and knowledge documents with integrity

Who you are: You'll fit the role if you have:

  • 2-4 years of experience
  • Experience in Web Operations, Application Support, or similar position OR Bachelors/Masters degree in Computer Science, Mathematics, Statistics, Engineering or related discipline
  • Monitoring, Event Management, Analytics experience.
  • Demonstrated ability to construct complex SQL queries or write automated scripts for testing and analysis is great!
  • Programming experience on any of the languages like Python, R, PHP, Angular JS, Node.js, Java, C#, etc.
  • Understanding of design, development & integration experience on cloud platforms (i.e. AWS) in a continuous delivery environment.
  • Understanding of large-scale, complex systems from a reliability perspective.
  • Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other Site Reliability Engineers, Developers and Program Managers.
  • Drive to ensure user experience and strong customer-centric point-of-view.
  • Experience in Cloud & Enterprise based monitoring tools, such as, Splunk, Cloudwatch, CatchPoint, Seyren etc. is a plus.

Why join us:

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.  

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you


Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.


Job Category
Partner Services Group

Job Function
Partner Operations

India - Gurgaon

Job Type
Full-Time Regular

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