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Please note: 12 month FTC
Product Operations Manager
Hotels.com is looking for a Product Operations Manager to facilitate operations and planning activities for the Product team. This new role, reporting to the Senior Manager, Product Operations & Change, will have the goal of leading and improving how we run all operational aspects of product. The role will be varied and provide a unique perspective across the whole Hotels.com Product organization.
Why is this role needed?
To facilitate activities for the Product team with the goal of leading and improving how we run all operational aspects of Product at Hotels.com. Given the increasingly complex nature of Product priorities and their impact across multiple parts of the Expedia Inc community, this role is critical to ensuring smooth and efficient running of operation within the team.
Responsibilities will include...
Coordinating critical forums & activities
Planning integrated roadmaps for our hundreds of developers and dozens of product managers & designers is a big job. We run multiple planning forums to align internally, get buy in from the executive team, and coordinate with the wider Expedia Inc community. You would be responsible for coordinating inputs from the Product teams into this process and improving how we go about these critical processes.
It is critical that we regularly review our performance and assess the areas where we are investing our resources across Product & Tech teams. You would be responsible for managing operational activities leading up our quarterly reporting and leading the investment allocation reporting process.
Supporting team improvement
Our ambition is to build one of the best Product teams in the world. We’re doing well, but we know we can always be better. You would identify and lead initiatives that take us from good to amazing. This would involve identifying knowledge areas where our Product teams require the most support and identifying actions to bridge such skill gaps. You will be responsible for running regular onboarding sessions for new team joiners as well as identifying other avenues for skill development, such as external training events and meetups.
Driving team engagement and collaboration
Our approaches, processes and systems can only improve if we continue to share knowledge between teams and with stakeholders outside of Product. You will be responsible for managing forums whereby Product teams can share learnings with each other, as well as communicate key initiatives with non-Product teams at Hotels.com and with Product teams in the Expedia Inc community.
What you’ll do:
What we're looking for in you:
#LI-JC2Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.