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Sr Process Solutions Manager

United Kingdom - London


Expedia is seeking a Sr Process Solutions Manager to join their LPS (Lodging Partner Solutions) Operational Excellence team. The regional manager will drive continuous improvement culture and initiatives throughout LPS. This candidate is responsible for planning, monitoring, mentoring and managing the execution of operational and process improvement initiatives that drive strategically aligned results. Key responsibilities include training and mentoring others throughout the organization in lean / continuous improvement methodologies as well as identify and lead activities that drive efficiencies, reduce process variation, and improve partner satisfaction.

Who You Are:

  • Extensive experience utilizing process improvement methodologies / frameworks such as Lean Six Sigma and/or Kaizen is required; ability to develop key artifacts associated with these methodologies (Process Maps /VSMs, Root Cause Diagrams, Control Plans, etc)
  • A completed bachelor’s degree is required; engineering, operations or related field a plus
  • Prior certifications in Lean / Six-Sigma is desired; Green Belt highly desirable (or equivalent Lean)
  • PMP certification preferred
  • Proven experience leading cross functional initiatives to drive process improvement is required
  • Prior contact center operations and/or sales experience is a plus
  • Proven ability to manage key relationships and influence others without having positional authority by interacting and building rapport with teams of all levels
  • Experience with Change Management concepts and principles
  • Outstanding facilitation skills, with a proven ability to engage and steer groups of varying seniority through quality problem solving and solution implementation
  • Ability to develop robust project plans in partnership with cross functional project teams
  • Exceptional analytical skills with the ability process large amounts of data to identify root causes, develop innovative solutions for process challenges and can effectively present findings and recommendations to all levels in the business
  • Strong proficiency in MS Office tools and SharePoint is required

What You Will Do: 

  • Identify and deliver on opportunities for efficiency and partner experience through process improvements projects, sharing best practices globally
  • Analyze key business processes and related metrics to identify variation, waste and root cause. Develop solutions to incrementally improve 
  • Use influence to help drive solutions that are simple and quickly show customer value, helping to prevent process complexity and over-engineering of solutions
  • Effectively lead multiple project teams and develop project plans to manage continuous improvement activity end-to-end ensuring desired outcomes/ ROI is met
  • Define project success and appropriate metrics to measure and communicate progress
  • Audit completed projects to validate and verify sustained impact 
  • Build a culture of continuous improvement via training, mentoring and coaching various levels in the business on continuous improvement tools, techniques and methodologies 
  • Actively manage relationships with business leaders in an effort to develop success change management plans and drive effective implementation 
  • Partner and properly engage with various cross functional teams as a means to bring about continuous improvement across the organization

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so. Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®,®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions,™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.


Job Category
Management Group

Job Function
Reporting / Business Analytics

United Kingdom - London

Job Type
Full-Time Regular

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