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Operational Project Manager

United States - Illinois - Chicago


Egencia is Expedia Group’s business travel company. In the same spirit, we are pioneers in the industry. Always solutions oriented, we value human contact. Egencia's teams collaborate globally to provide business travelers with the best possible user experience every single day.

As a Project Manager, you will have a key role in helping us to achieve this vision. The scope of the operational transformation includes not only the tools solution, but also the associated processes, cultural change management and critically, planning and implementing future projects to help achieve the Egencia Customer Service vision.

What you’ll do

This role will be responsible for bringing experienced project management and knowledge to GCO and Egencia. As the Project Manager, you will serve as the central point of contact between multiple functions and teams responsible for delivering the solution against their plan. These include Product, Technical, the Salesforce team and internal GCO teams. As part of the GCO Project Team, you'll have opportunities to:

  • Contribute to the development of the Project Management discipline within the Organization
  • Execute on a range of initiatives within the customer operations space.
  • Help build, manage and maintain overall project governance and accountability.
  • Work with internal and external partners to deliver value to customers and employees.
  • Engage in the overall GCO project roadmap and prioritization.
  • Coordinate and track activities, resource management, handle risks and issues, advancing as required.
  • Collaborate with and lead other functions to ensure key dates are met
  • Respond and communicate efficiently between the business, tech and QA teams

Who you are

  • Have project management experience, preferably in an operations environment
  • Have a positive and can-do attitude
  • You are passionate about organizing, analyzing and presenting data to help the business make better decisions by understanding program risks, resource requirements, budget needs, budget tracking and the ROI on the investments that have been provided to the team to achieve global transformation
  • Strong understanding of milestone tracking and project dependencies.
  • Have a desire and ability to learn quickly
  • You're comfortable working with all levels and abilities in an organization and you are a clear and transparent communicator, including virtually
  • Ability to think at a high strategic level but also drive into detail when needed
  • Display excellent influencing skills, not only across the multiple program workstreams but also to educate other teams across the Egencia business
  • Are a committed team player who works collectively to help all succeed
  • Are able to prioritize effectively when dealing with multiple projects running simultaneously
  • Are able to balance long-term objectives and short-run performance to achieve optimal results overall
  • Are confident analyzing data and able to find the story from the numbers
  • Are an expert relationship builder able to interact at multiple levels
  • Have the ability to influence others through change
  • Have experience working in a global organization across diverse geographies and time zones
  • Enjoy travel - 10-15% travel may be required (passport will be required)

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®,®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions,™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.


Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.


Job Category
Management Group

Job Function
Program Management

United States - Illinois - Chicago

Job Type
Full-Time Regular

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