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Sales Support Specialist

Singapore

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Expedia

This role will need to interact seamlessly with multiple arms of the organization for optimal success. The successful candidate will foster strong working relationships with Account Managers in order to proactively identify and assist with partner needs.  The role requires strong internal coordination skills, knowing how to work with other teams as they relate to servicing requests: this primarily includes finance, the partner reporting team, and customer operations, but could also include technical, analytics, and legal teams.  The Sales Support Specialist will also be expected to work directly with partners on some servicing and reporting items, but should keep the account owner fully informed at all times.

What you'll do

The role’s primary responsibility is to execute on partner-related actions and needs identified by Account Managers, such as:

  • Setting up, running, and monitoring partner reporting
  • Assisting with Customer Care issues if follow-ups are required
  • Analyzing partners performance
  • Sending commission reports to partners
  • Completing legal and credit line documentation requirements and administrative follow-ups such as addendum approvals and credit approvals, limit increases, and reconciliations
  • Managing content requests (description, price, or geography) from Supply Teams and / or partners
  • Assisting with partner questions, such as those related to reporting, analytics, or customer service
  • Raising and tracking tickets relating to bugs or partner requests

Who you are
You’ll fit this role if you have

  • 3 years related industry experience and college degree
  • Experience in sales support / account management / client servicing in a B2B environment
  • Experience in e-commerce, technology, search engine company or travel background a plus
  • Strong written and oral communication skills in English and Mandarin
  • Proficiency in Microsoft Word, Excel, PowerPoint, and database software
  • Strong customer focus and relationship building skills
  • Ability to work and thrive in a multi-tasked, fast-paced environment
  • Outstanding analytical, numerical and problems solving skills with ability to learn quickly
  • Understanding of API solutions and SEM/SEO a plus
  • Make it happen approach. The role will be varied and we're looking for an individual who'll relish the chance to roll up their sleeves and get involved with all aspects of the account management support function.

Why join us

Expedia Group recognizes our success is dependent on the success of our people.  We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business.  Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.  

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach.  We relentlessly strive for better, but not at the cost of the customer.  We act with humility and optimism, respecting ideas big and small.  We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple.  Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

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Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-47842

Job Category
Sales Group

Job Function
Account Management

Location
Singapore

Job Type
Full-Time Regular

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