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Commercial Trainer

United Kingdom - London


Commercial Trainer at Vrbo, an Expedia Group brand

Do you love training people? A new and exciting opportunity has been opened in our London office!

We are looking for a Commercial Trainer, passionate about supporting commercial leadership to continuously improve their teams’ knowledge, skill, and ability to promote Vrbo value, products, and services. 

As a Commercial Trainer, you will be responsible for leading and delivering training on product and process, providing ongoing training program support and consultation. You will also coach team members to meet quality related KPIs, personalize consultations in order to gain commitment, as well as developing mastery of their role. Building strong relationships with key stakeholders, commercial teams and other trainers will be paramount to the success in your role.

What you’ll do:

•You will lead and coordinate identified training content and delivery to ensure consistency, quality, accessibility and overall effectiveness of training programs.
•You will provide ongoing training program support and consultation
•You will administer and deliver new hire commercial training programs in coordination with commercial managers
•You will support specific internal and partner events with content, coordination and facilitation
•You will take on ownership of product knowledge and partner-related initiatives
•You will coach global partner success members in ongoing basis to help attain consistency, proficiency, and help drive KPIs
•You will facilitate personal and soft skills development aligning with the partner success competency framework
•You will support Quality Assurance initiatives to evaluate adherence to a global commercial process to ensure consistency with customer engagement, commercial messaging, and process (call monitoring enablement, time studies).
•You will track training and coaching metrics

Who you are:

•You are highly fluent in English. Another European language as German is a plus
•You have confirmed experience leading group training classes and public speaking
•You have validated professional experience in either sales, business coaching or training industry
•You have knowledge and demonstrated experience in sales learning and development methods and/or Instructional Design
•You are a strong communicator and facilitator with outstanding interpersonal skills, both verbal and written
•You have ability to thrive in a dynamic environment
•You are a self-starter, have a bias for action and be able to drive for results
•You have desire to be a subject guide for commercial enablement, based on a solid understanding of adult learning principles
•You have strong and proven experience in project planning and coordination
•You are locally aware – you see opportunities in neighbouring teams that will help the team to achieve
•Training/Coaching certification a plus. (ATD, ICF)

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you. 

Benefits & Perks:

•Competitive health and insurance benefits
•Competitive salary
•Annual target bonus or commission
•Employee Stock Purchase Program
•Free snacks and beverages
•Frequent company update talks with our leadership team
•Electronic, adjustable stand-up desk
•Casual dress

Why Join Us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®,®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions,™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®. 

About Vrbo:

In 1995, Vrbo introduced a new way for people to travel together, pairing homeowners with families and friends looking for places to stay. We were grounded in one purpose: To give people the space they need to drop the distractions of everyday life and simply be together. Since then, we've grown into a global community of homeowners and travelers, with unique properties in 190 countries around the world. Vrbo makes it easy and fun to book cabins, condos, beach houses and every kind of space in between.

Vrbo is part of VRBO and the Expedia Group family of brands and offers homeowners and property managers exposure to over 750 million visits to Expedia Group sites each month. To learn more, visit 

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. 


Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.


Job Category
Customer Service Group

Job Function
Contact Center Operations

United Kingdom - London

Job Type
Full-Time Regular

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