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Settlement Operations Manager - Exceptions

United States - Washington - Seattle



  • Identify and sponsor projects or strategic plans to reduce settlement exceptions, productivity of agent processes, quality improvement opportunities, and cost savings opportunities
  • Support settlement initiatives, and participate in other projects to minimize and streamline impact to settlement such as product improvements, operational enhancements, and new initiatives, i.e., NDC, EPS implementations
  • Work directly with TRS to define business requirements for improvements and/or changes, participate in user acceptance testing, and product/enhancement rollouts
  • Act as Settlement SME for project initiatives
  • Provide weekly/monthly reject statistics to management
  • Research and implement improvements to reduce agent handle time, retail loss, or negative customer experience
  • Act as a liaison with the Connectivity team, GDS, ARC and IATA to drive industry and product changes resulting in improved operational efficiencies
  • Daily / weekly audits of statistics to ensure consistency and identify issues
  • Point of contact for Egencia and EPS

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.


Job Category
Partner Services Group

Job Function
Air & Transport Partner Ops

United States - Washington - Seattle

Job Type
Full-Time Regular

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