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Senior Manager, Loyalty Partnerships

Canada - Ontario - Toronto

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Expedia

Senior Manager, Loyalty Partnerships

The Expedia Global Partnership Solutions team is looking for a smart, energetic professional to help manage and grow an existing loyalty partnership. This role will play a key part in working directly with business leads and partner organizations, including marketing, merchandising, product, technology and more.

As the Partnership Manager, you will be a primary point of contact externally and internally as a partner advocate within Expedia. Having the ability to think strategically about business, product, and technical challenges in order to deliver value to the partner’s customers will make you an effective candidate. The team is comprised of people who are a “jack of all trades” in online travel & loyalty fulfillment, with experience in product, customer service, merchandising, business intelligence, operations, analytics and finance. The ideal candidate is a self-starter that enjoys variety, has some experience in the travel space (FIs advantageous), exudes a positive attitude, is analytical, acts with urgency and enjoys collaborating to achieve results.

What you’ll do

  • Understand the big picture and overall business/product/technical vision for Expedia as well as the short and long-term business goals of the partner
  • Enable the achievement of those goals and objectives by demonstrating Expedia’s platform capabilities
  • Establish strong relationships around the Expedia organization with multiple teams including customer experience, operations, marketing, product, finance and more
  • Develop and leverage strong partner relationships in order to understand the partner needs, advocate on their behalf within Expedia, and deliver solutions that are mutually beneficial
  • Liaise with the product team to add custom product development requests into the roadmap, as well as recommending scalable enhancements to drive growth
  • Drive execution and assessment of joint marketing and merchandising tactics across multiple marketing channels
  • Coordinate with internal and external partners to find opportunities to grow customer awareness and engagement within the program
  • Execute marketing campaigns to test response and engagement
  • Analyse and review business performance from marketing campaigns through purchase funnel and financial analysis, transaction and booking funnel performance, site availability and site enhancement success while taking the lead in developing partnership forecasting
  • Collaborate with customer service operations to ensure partner service levels are being met profitably, as well as assisting in raised customer issues and helping to ensure smooth customer operations
  • Develop and maintain internal and external relationships to handle the business effectively, including awareness of market trends, marketing messages, etc.
  • Handle authority in partner’s loyalty strategy while interfacing at many levels of the client’s organization. This includes building C-level relationships within partners’ organizations and acting as a trusted advisor to accounts within the portfolio
  • Track and advance issues as appropriate while communicating when projects and processes are at risk
  • Drive external and internal communication by managing monthly/quarterly business review development, assisting and participating in partner business management functions including reporting, business reviews and more and managing internal executive communication such as MBR/QBR reporting
  • Representing Expedia Global Partner Solutions in the public domain

Who you are

  • A relationship manager with exceptional communications skills and a customer-oriented view point
  • Strong analytical skills and ability to make data driven recommendations in an extremely quantitative environment
  • Ability to work with various cross-functional, internal and external groups to effectively execute projects on time and on budget
  • Ability to work autonomously with goal/objective-set direction and own multiple projects simultaneously with varied timelines
  • Tech-savvy with ability to communicate technical product features effectively and enthusiastically
  • Strong time management skills
  • Experience with loyalty, credit cards, ecommerce or travel programs a plus
  • Bachelor’s degree required
  • 5 years of online travel or ecommerce experience in account management, operations, product or marketing preferred

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with modesty and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. We also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, VRBO®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

About Expedia Partner Solutions (EPS)

The travel market never stands still. At Expedia Partner Solutions (EPS), we’re smack in the middle of it. We unlock the power of Expedia Group for thousands of travel partners around the world and create the tools & technologies that help millions of travelers find the perfect accommodation, car hire, & flights for their next trip. We offer the chance to work with the brightest minds in the industry in an energetic, reciprocal and truly international work environment. We are passionate about innovation, creative problem-solving and –making sure we have fun while we’re doing it!

Why build your career at EPS?

  • We're re-inventing travel, one day at a time -- it's an exciting challenge. We're super-motivated and setting the pace.
  • We've got the scope and the freedom to make a difference. We don't do ordinary.
  • We work with many smart partners - from loyalty marketing experts to the world's leading airlines and travel agents.
  • We're a team of passionate, hard-working travel enthusiasts. We just love what we do.
  • We define the questions, not the answers, for an industry that changes every day. Isn't that cool?
  • We want everyone on our team to have the resources to succeed in their career
  • We get to do all of this in beautifully designed offices around the world

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-48414

Job Category
Marketing Group

Job Function
Email Marketing

Location
Canada - Ontario - Toronto

Job Type
Full-Time Regular

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