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Concierge (Orlando)

United States - Florida

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Expedia

Intro:

Are you the type of person who enjoys sales and multi-tasking, building relationships with others, and sharing your passion/knowledge about the Orlando area theme parks and attractions with guests? If this sounds like you then the Full-time Concierge job may be right up your alley! We are currently hiring both full-time and part-time employees.

Expedia Local Expert (LX) offers in-person, face-to-face personalized recommendations and assistance in booking events, activities, tours, attractions and other services that travelers seek in their destinations. We help travelers get the most out of each destination, which in turn helps our lodging partners develop loyal guests and helps our supply partners grow their businesses. Expedia Local Expert professionals are passionate and knowledgeable about their markets. With access to a rich portfolio of thousands of tours and adventures, Expedia Local Expert operates concierge and activity desks in nearly 100 hotels and other retail locations across Hawaii and in Orlando, Florida.

The In-Person Concierge is responsible for assessing guest needs and selling attractions and activity tickets that ensure a memorable vacation experience. You will need to bring proven sales and high-touch customer service skills to the team. The Concierge is knowledgeable about the local area and is the expert on the attractions, tours and activities that we sell. As a member of the team they uphold the Expedia Local Expert™ promise to “delight every guest by sharing my passion and local knowledge to arrange memorable experiences”.

What you will do/role & responsibility:

  • You will provide each guest with a professional and courteous greeting and extraordinary guest service
  • You will establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions)
  • Meet or exceed established sales targets in a commissioned environment
  • Demonstrate the ability to generate sales and up sell product by “painting the picture” and planning out the guest’s stay to improve their experience
  • Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved
  • Ability to sell in person and occasionally, on the phone
  • Use sales tools to invoke a sense of urgency to get the guest to commit; closes and books the sale and gets guest to make payment
  • Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business

Who you are:

You are self-motivated with the ability to work independently in a sales driven environment

Expert- level knowledge of local area and attractions

You are adaptable and able to support change within the business

You possess extraordinary guest service skills

You have the ability to overcome objections and offer alternate solutions

You report to work on time and as scheduled, with a professional appearance

You are available to attend a one week paid training the week of June 26th  for this opportunity. This position is full-time with the ability for growth.

You are computer-literate with demonstrated ability to type 30-40 wpm.

Why join us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world, and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

*LI-RR2

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-49373

Job Category
Sales Group

Job Function
Sales/New Business Development

Location
United States - Florida

Job Type
Full-Time Regular

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