Who we are:
As the frontline support organization to Expedia’s lodging supply partners, our Market Operations Organization (MO) provides a key role in supplier satisfaction and has a close working partnership with Expedia account managers/market managers. We take that pretty seriously; the MO organization has around 1800 and growing employees based around the world and is in approximately 30 countries.
We’re about improving the experience of our lodging supply partners. Being in the travel industry, that’s our bread and butter.
We’re responsible for coordinating across all lodging supply partners for travel purchased through multiple Expedia brands across the world, including the websites of Expedia Group and its affiliates. Key MO functions include new hotel onboarding, loading of promotions, room types and rate plans, settlement/reconciliation, content management (amenities, media, ratings), technical support, pre-travel support (e.g., schedule changes, relocations), training.
We believe a good experience is key to happiness; join us to make that experience even better.
This fast-paced role offers a great opportunity for goal and process-orientated people with a fine eye for detail to support key operational tasks including, but not limited to; assisting new and existing partners with content loading (adding property amenities, photos, star ratings and hotel data such as name and location), room type and rate plan creation, promotion loading, extranet training/password resets etc., partner service issue management, payment and accounting issues
In this role you will complete work to program standards, while working and communicating with hoteliers and colleagues from market management, content, media, star ratings, data management, and localization teams. You will possess solid customer-service skills and be able to interact clearly and professionally with partners by email and telephone. Fluency in <local language> and English is required. Please apply only if you feel you will fit in with a strong team whose members are exceptionally conscientious, hardworking, and thorough.
Work Experience and Education Guidelines:
Problem Solving/Judgment - Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, communicates decisions to others.
Organizational Effectiveness - Operates within the organization's formal and informal structures, builds allies and relationships across departments, uses allies to build consensus and create results, is appropriately diplomatic, understands others' roles and perspectives, can sell projects and get things done in a complex multi-level organization.
Customer Focus - Builds customer confidence, is committed to increasing customer satisfaction, sets achievable customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met, solicits opinions and ideas from customers, responds to internal customers.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.