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Regional Product e-Commerce Specialist - Spain

Spain - Madrid

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Expedia

Regional Product e-Commerce Specialist at Vrbo, an Expedia Group brand

We are looking for a Regional Product e-Commerce Specialist to join the Southern Europe local team, part of the EMEA Retail Organization. You will be responsible of the product for Vrbo Spain brand. You will analyse a variety of customer metrics to know what the best products to deliver are, and how well the products in our portfolio are performing. Your job will generate an immediate business impact.

You will have the interest of our customers at heart while motivating changes leading to conversion improvements.

What you’ll do:


•Work closely with other local teams (Customer Experience, Sales, Legal) to get their insights on customers feedbacks 
•Participate actively to meetings with Global Product Team to be up to date one the Global product roadmap & share with them insights on the Spanish market specificities
•Improve the local product (e.g. website & mobile app for both travellers & owners) through defects tracking, User Acceptance Testings, content improvement & product improvements in collaboration with Global Product Teams
•Review frequently own site performance looking at metrics, in particular booking conversion, to understand drivers of conversion & find opportunities
•Advise the Southern Europe Sr. Director and the EMEA Leadership on conversion performance and the best ways to improve it
•Track and monitor overall conversion on the Spanish site. Monitor and analyse closely key site metrics which impact conversion to help the business achieve business goals and find areas of improvements
•Examine traffic, browsing, and purchase behaviours, develop a deep understanding of the customer experience, and provide recommendations for action
•Develop, present routine and ad hoc analytical reports 
•Handle quality of localization; engage measurement, feedback and corrective actions as needed
•Build a local pipeline of key product changes which would help driving up conversion
 

Who you are:


•Highly fluent in Spanish and English. Italian or Portuguese are a plus
•You have proven and confirmed experience in e-commerce, gathering business requirements and turning them into detailed functional design specifications
•Travel industry experience is a plus
•You have know-how of using Excel and Google Analytics. Tableau is a plus
•You have an analytical mind, demonstrated strong attention to detail, ability to analyse customer data and work towards insights
•Ability to think strategically, to sequence and to prioritize actions to drive business results
•You are passionate about the consumer and have a consumer advocate mind-set
•You are creative and innovative thinker with a “can do” attitude
•Confirmed ability to work with cross-functional teams to drive execution against project achievements and deliverables
•Strong interpersonal and influencing skills
 

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you. 
 

Benefits & Perks:


•Competitive health and insurance benefits
•Competitive salary
•Annual target bonus or commission
•Employee Stock Purchase Program
•Free snacks and beverages
•Frequent company update talks with our leadership team
•Free listing on VRBO.com
•Electronic, adjustable stand-up desk
•Casual dress


Why Join Us:


Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with modesty and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.
 

About Vrbo:

In 1995, Vrbo introduced a new way for people to travel together, pairing homeowners with families and friends looking for places to stay. We were grounded in one purpose: To give people the space they need to drop the distractions of everyday life and simply be together. Since then, we've grown into a global community of homeowners and travelers, with unique properties in 190 countries around the world. Vrbo makes it easy and fun to book cabins, condos, beach houses and every kind of space in between.

Vrbo is part of VRBO and the Expedia Group family of brands and offers homeowners and property managers exposure to over 750 million visits to Expedia Group sites each month. To learn more, visit www.vrbo.com.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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R-49424

Job Category
Technology Group

Job Function
Program Development

Location
Spain - Madrid

Job Type
Full-Time Regular

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