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Learning & Development Specialist, LMS Administrator

United States - Washington - Seattle

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Expedia

Are you passionate about leveraging technology that delivers a consumer-grade learning experience that enables employee performance and business results?  Are you skilled at both building on others’ ideas and using your own expertise to develop new methods and approaches? Are you excited to join a forward-thinking learning organization focused on engaging employees through an exceptional learner experience? The Learning Management System Administrator serves as a technical point-of contact and internal client consultant for Compass, Expedia Group’s Learning Management System (Saba Cloud).  This position coordinates with stakeholders to ensure data integrity, to diagnose and resolve LMS issues, identify and lead process improvement opportunities, data reporting and analytics, support vendor upgrades, and enable integration with other platforms and applications. The Administrator is actively involved in system governance, ensuring consistent and standard practice across various user types.

What You’ll Do:

  • Support day-to-day administration of Compass (Saba) through the creation/scheduling of new courses/classes, roster management and eLearning content testing.
  • Participate in the development and maintenance of a knowledge base and supporting documentation regarding Compass administrative access and functions.
  • Develop and maintain training and job aids for users (learners, instructors and business unit administrators) of the system.
  • Support other business unit administrators with testing content, enhancements and general system functionality
  • Own, identify, research, and resolve user questions and issues through inbox and ticket tracking system.
  • Work with stakeholders to design curricula and appropriate system configuration.
  • Continually look for ways to improve the user experience, independently implementing minor improvements, and submitting proposals for major improvements.
  • Effectively communicate and interact with all levels of Expedians, including senior leaders to provide user support and recommendations for improvements to the Compass user experience.
  • Ability to understand the needs and direction of the organization and make substantive recommendations for Compass improvements
  • Manage and prioritize multiple tasks, meeting business needs on a timely basis
  • Be a conduit between the LMS provider and the organization, staying abreast of all enhancements, changes, and options, and provide clear guidance and recommendations to Expedia Group based on contents of software releases
  • Stays apprised of best-in-class learning technologies as they apply to solving business challenges and making employee development seamless and engaging
  • Coordinate with Learning & Development leaders on priorities as necessary.
  • Maintain procedures and policies to ensure the security and integrity of system. 
  • Create, manage, and enforce the system governance, including policies, and procedures, to ensure the integrity of the data and a consistent user experience.

Who You Are:

  • 1-3 years’ experience working with Learning Management systems (Saba, or comparable LMS, administrator/super-user experience preferred)
  •  Experience serving in a Quality Assurance capacity testing eLearning content and course performance
  •  Experience with process documentation and contributing to system Knowledge Base repositories
  •  Proficiency working in ticket-based workflow systems.
  •  Experience working with remote teams and use of virtual conference tools.
  •  Knowledge of SCORM 1.2/2004, xAPI and AICC standards, and ability to troubleshoot course issues

Why Join Us:

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Our family of travel brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Egencia®, trivago®, Vrbo®, Orbitz®, Travelocity®, Wotif®, lastminute.com.au®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions, CarRentals.com™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

Global Talent Management supports employees across the entire Expedia, Inc. enterprise, in all brands, divisions, and locations.  Internal products and projects include management and leadership development programs, the Expedia employee engagement survey, the Expedia online learning management system, performance management, talent reviews and succession planning. This role will work on a global team, supporting team members, interacting with internal customers (employees) of all levels and external vendors in delivering our products and services.

*LI-AG3

Expedia is committed to creating an inclusive work environment with a diverse workforce.   All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
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R-49591

Job Category
Human Resources Group

Job Function
L&D

Locations
United States - Washington - Seattle
United States - Texas - Austin

Job Type
Full-Time Regular

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